Skip to main content

Tech support

Join group

If you have any doubts regarding how the community works or about the WeddingWire tools to organise your big day, you can solve them here. If you see that something's wrong, please let us know in this group, you'll help us improve.

2,127
members

Discussions

Order by:
Last comment
  • Messages
  • Visits
  • Last comment
  • Date
  • Unanswered
Chiu
Review were removed
Chiu, On January 11, 2021 at 18:17

Long story short, my vendor who we found on weddingwire with perfect 5 stars reviews, refused to perform in my wedding and refused to return my deposit, and refused to have any communication with me (...

Chiu, monday 25-Jan-21 10 618
Amanda
Wedding Website
Amanda, On October 18, 2020 at 08:47

Hi guys I'm trying to setup the wedding wire free website and its so frustrating the picture quality is so low and dimensions are off. I've read many complaints about this site and others. Can anyone...

Stefanie, sunday 24-Jan-21 27 658
Maude
Help with wedding website rsvp
Maude, On January 21, 2021 at 14:38

Hi! I am just finishing up the wedding website and tested the RSVP page. It includes a drop-down menu for guests to pick their entree, but we aren't offering that because they choose their meal the...

Hank, thursday 21-Jan-21 1 69
Christina
Menu
Christina, On January 15, 2021 at 17:30

There are too many choices on the menu for the guest, I just want to offer 2 choices on the menu. How can I change it? Thank you!

Christina, friday 15-Jan-21 2 63
A
Website help !
Amanda, On January 14, 2021 at 10:34

I do not know how to have a menu show on the website so guests can choose what they want when the RSVP? What am i missing?? Thanks!!

Sara, thursday 14-Jan-21 1 70
K
Guests
Kristen, On December 23, 2020 at 09:49

How do I take guests off of the guest list? 😫

Vinod, wednesday 13-Jan-21 6 124
Maude
Adding mom as an admin
Maude, On January 7, 2021 at 10:09

Hi. Is it possible to add another person to my profile as an admin? I can add my fiance I know, but I was hoping to add my mom. And I want her to be able to see my favourite dresses, which doesn't...

Gloria, thursday 7-Jan-21 2 87
Hannah
Changing Menu Options
Hannah, On December 9, 2020 at 18:39

Hello! Does anyone know if it is possible to customize the menu option so that guests can have their chose of not only the main but also the starter and dessert? Our venue has been amazing and is...

WeddingWire, friday 11-Dec-20 2 166
Maureen
Download list of all addresses of invited guests
Maureen, On November 23, 2020 at 20:10

Hi We've been married almost 3 years now. We had a destination wedding in Mexico! I've been so busy in married life that I have over-looked submitting/sharing on Wedding Wire, but plan to soon as we...

WeddingWire, friday 11-Dec-20 2 372
T
Guest list contact info access
Tenaya, On December 7, 2020 at 18:18

Hey everyone! Just wondering if anyone knows how to print out or export the guest list contact info? My mom had everyone’s contact info and added it to the app and that’s awesome but I need to find an...

Vinod, thursday 10-Dec-20 3 149
Mike
Issue with Photo Upload on our Wedding Website
Mike, On July 6, 2019 at 03:40

Hello, We've been having some issues with photo uploading on the wedding website and I was wondering if anyone else had the same issue. And if so, how to debug this. We uploaded some of our engagement...

Rebekah, monday 7-Dec-20 3 814
Cheryl
Domain issues
Cheryl, On November 22, 2020 at 19:22

Hello, Just purchased the premium option for the wedding website, it says our domain name is available but then when I select "I agree" it states "It's not possible to create a domain with this name"....

WeddingWire, friday 4-Dec-20 3 94
H
Unable to add link
Hillary, On October 31, 2020 at 11:23

Hello, I am trying to add a link to our guest accommodation page to the room block we have reserved. I had done this before but now when i click on the "add link" button when editing the text it does...

Hillary, sunday 22-Nov-20 3 52
Olivia
Menu choice on wedding website
Olivia, On November 21, 2020 at 17:23

Hey everyone, I have a question about how to get rid of the menu options on the RSVP section of the wedding website. I just sent the site to my friend to see what she thinks of it and she noticed this...

Vinod, sunday 22-Nov-20 3 105
Shelly
Wedshoots
Shelly, On November 7, 2020 at 10:35

Has anyone used wedshoots on the computer? For I can not able to upload pics since google play will not let me download the app. And help would be great. Thank you

Shelly, sunday 15-Nov-20 6 371
J
How does the adding guests to your wedding website work
Julie, On October 25, 2020 at 20:31

I am seriously struggling and am super confused any help would be greatly appreciated. So my guest list on my wedding wire account does it automatically get added to my wedding website ? And if not...

Vinod, wednesday 4-Nov-20 6 153
Amanda
Edit Photos in Real Wedding
Amanda, On October 26, 2020 at 20:26

Hey! Does anyone know how to delete photos in Real Weddings (once its already posted)? I'd like to swap some out. Thanks!

WeddingWire, friday 30-Oct-20 1 124
Jollylaf
wedding wire Premium Account Renewal
Jollylaf, On September 24, 2020 at 10:08

Hello ! So I am sure a few of you guys had purchased the premium account (99&dollar for the website. Due to the global pandemic, my wedding had to be postponed (of course). My website is set to...

Vinod, friday 16-Oct-20 6 282
Deanna
Pics on Website?
Deanna, On September 24, 2020 at 22:24

Hi everyone, I am wondering if there is a way to put pictures on the Wedding Wire website since I want to share our engagement photos with my guests. Thanks!

Vinod, friday 16-Oct-20 3 68
Jessica
Wedding Websites
Jessica, On September 14, 2020 at 18:45

Hi everyone! I see that Wedding Wire has a website option... Has anyone used it for their wedding thus far? If so, how did you get BOTH the Bride & Groom's names to show up on it??? I clicked the...

Jessica, friday 25-Sep-20 8 158
B
Why are companies allowed to delete reviews on wedding wire?
Brandon, On June 21, 2020 at 21:02

I wrote a review on a shady photography company and my review was deleted within 30 minutes. The review follows the wedding wire guidelines. Does anybody have any insight into this?

Joey, friday 25-Sep-20 5 726
A
Wedding wire website-not secure
ajakjksksk, On September 19, 2020 at 11:53

Hi, My weddingwire website shows "not secure" anyway you can fix this? I see there has been many problems with others with the same issue! I paid the fee and everything!

WeddingWire, monday 21-Sep-20 1 57
Laura
Need to add guests name so they can rsvp on our website
Laura, On August 29, 2020 at 10:41

See above! I have paid for the extended version of the website and I can not add the guests list to rsvp on the website, getting frustrated please help

WeddingWire, friday 11-Sep-20 2 96
Chloe
Turn off Automatic Messages from Wedding Wire
Chloe, On August 20, 2020 at 10:57

Hello, I’m trying to turn off the automatically generated helper sending messages to vendors and I can’t figure out how. We already have a photographer but she sent out a whole bunch of messages last...

Chloe, friday 21-Aug-20 6 450
Megan
Email invites going to junk folders
Megan, On August 12, 2020 at 14:49

I am wanting to send out my save the date's via email through wedding wire but when I tried to send a test one to a friend, it went into her junk folder. How do I prevent this from happening and if I...

WeddingWire, friday 21-Aug-20 4 746
Shelby
Help please
Shelby, On August 19, 2020 at 18:26

Hi I’d like to remove a review I did but I’m not sure how

WeddingWire, thursday 20-Aug-20 1 88
Carley
Having trouble deleting Rehearsal dinner and Shower options from guest list rsvp options
Carley, On July 15, 2020 at 12:32

We are not having either, so I don't want guests to be confused....tried removing the events but they are still there - any tips?

Meaghan, sunday 9-Aug-20 7 262
Melissa
Sharing with my partner
Melissa, On August 2, 2020 at 19:38

Hi gang How can I share this site with my hubby?!

Vinod, saturday 8-Aug-20 4 344
Megan
Someone Please Help!!!!
Megan, On August 7, 2020 at 18:20

I am panicking a little as I invited my fiancé to link my account with me and something got messed up and reset everything including deleting all my progress and website making, guest list, vendors...

Megan, friday 7-Aug-20 2 94
Megan
Surveys on Website
Megan, On August 5, 2020 at 19:04

I am trying to figure out what else to put for surveys on my website. Does anyone have any other neat ideas other than menu options for guests to choose? Thanks

Tori, thursday 6-Aug-20 2 87
Brad
Meal choices
Brad, On July 18, 2020 at 12:57

Can I set the meal choices to what we are getting? Everyone is picking beef and we're not having beef

Brad, sunday 19-Jul-20 6 193
Brad
Food
Brad, On July 19, 2020 at 10:46

2nd attempt at what I'm trying to ask! I was and am still pretty unfamiliar with this site and app. I've come a ways but have one issue I need to fix. We found after creating our page that there is a...

Brad, sunday 19-Jul-20 4 109

Groups

WeddingWire Article Topics