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B
Newbie August 2020 Ontario

Why are companies allowed to delete reviews on wedding wire?

Brandon, on June 21, 2020 at 21:02 Posted in Tech support 0 5
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I wrote a review on a shady photography company and my review was deleted within 30 minutes. The review follows the wedding wire guidelines.

Does anybody have any insight into this?

5 Comments

Latest activity by Joey, on September 25, 2020 at 09:18
  • Joey
    WeddingWire Admin May 2015 Maryland
    Joey ·
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    Hey Clare, it won't have been deleted, it'll be temporarily hidden while it is under review. If you and your friend email our Support Team at help@weddingwire.com they can connect you to the review policy team and let you know where in the process the review is. It can take time to complete a review so in a little time I'm sure they will get to you with more information.

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  • C
    Newbie September 2019 Ontario
    Clare ·
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    I also had a review deleted today by wedding wire as has my friend and have received no contact from the site to verify - FYI, there’s a video.
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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Brandon! It sounds like your review may have been disputed. Vendors are able to dispute reviews however, our Policy Team will reach out to reviewers to verify a review. If they are able to verify the review, it will be re-instated. Please feel free to reach out to our Support Team at help@weddingwire.com and we would be happy to get you in touch with the Policy Team!

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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Have you tried emailing help@weddingwire.com about the issue?

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  • Vanessa
    Devoted December 2021 Ontario
    Vanessa ·
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    I didn't think companies were allowed to delete negative reviews .. that's weird that it was deleted. Perhaps the WW admins can comment because i'd like to know as well.

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