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Cloï
Newbie June 2021 Ontario

Website Photos absent

Cloï, on February 12, 2021 at 20:37 Posted in Tech support 0 4

When we upload pictures to our "The Knot" website, the squares where the photos are supposed to be are blank/white.

We have tried deleting and re-uploading using Google Chrome and various devices (phones, computers).

Screenshots of the issue attached.

Picture 1: Album file with a cover pic;

Picture 2: inside the album, there is a blank square where the picture would be.


Website Photos absent 1


Website Photos absent 2

4 Comments

Latest activity by WeddingWire Support Team, on February 16, 2021 at 17:15
  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hello!

    You have reached the WeddingWire Community page. For help with your website on The Knot please reach out to them at help@theknot.com.

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  • Christiana
    Super November 2020 British Columbia
    Christiana ·
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    Oh weird. You’d think they’d be in direct competition with each other 🤷🏻‍♀️
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Funny enough, Weddingwire and The Knot are owned by the same corporate company lol. Though not sure how integrated their tech support is with one another.

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  • Christiana
    Super November 2020 British Columbia
    Christiana ·
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    FYI you're on weddingwire, not the knot so you probably won't have a ton of luck with your problem here Smiley smile

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