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Sarah
Frequent user June 2017 Ontario

Trouble with meal option

Sarah, on March 14, 2017 at 12:27 Posted in Tech support 0 8

Hello,

I am having a problem with the meal option survey as well as the RSVP page of my website.

As my guests are sending their RSVP's, they are having trouble linking their names with their meal choice. For example, if a couple RSVP's, only one of their names displays in both the RSVP section and meal option. I would like to be able to see both of their names, and I worry this could become a problem for a family of four. Is this problem occuring because they share the same email address? or is there another issue? I would really appreciate assistance to sort this issue out because it effects my planning for numbers and meals at the reception.

Thank you,

Sarah Russell

8 Comments

Latest activity by Emilie, on March 17, 2017 at 04:41
  • Emilie
    Featured Quebec
    Emilie ·
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    I'm glad to hear it Sarah! Keep us posted on your planning! Smiley heart

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  • Sarah
    Frequent user June 2017 Ontario
    Sarah ·
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    Your suggestion has been very helpful. My guests are participating in the survey and are also sending me a message through the "Contact Us" section of our website to confirm their meal selection which is making planning very simple.

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  • Emilie
    Featured Quebec
    Emilie ·
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    Perfect! Let me know how it goes! How's the rest of your planning going? I would love for you to meet the other ladies in the community! We're all here to help and give ideas to each other in the planning. You can join yesterday's discussions on the checklist: What wedding date did you choose?

    The venue and catering. Check?

    What wedding dress did you choose?

    Did you already book your venue?

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  • Sarah
    Frequent user June 2017 Ontario
    Sarah ·
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    Hi Emilie,

    Thank you for the suggestion. I think that is a great idea and will be suggesting this to my guests now.

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  • Emilie
    Featured Quebec
    Emilie ·
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    Hi Sarah,

    Thanks for reaching out. Smiley smile If they all have the same e-mail, there is actually only one person who will be able to answer the survey. What you can suggest them is to write you their meal options in the comments as they RSVP for each guest. If the guests are all added to your Gues list, they should all be able to find their name in your RSVP page. Let me know if you're still having any issue with this! Smiley heart

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  • Sarah
    Frequent user June 2017 Ontario
    Sarah ·
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    I added each person individually to the guestlist.

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  • Sarah
    Frequent user June 2017 Ontario
    Sarah ·
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    Hi Daphne,

    I added each person individually to the guest list. Perhaps that's why I'm having trouble with the meal options. How do you link families together?

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  • Daphne
    Super July 2017 British Columbia
    Daphne ·
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    Have you added each person individually to the guestlist, then linked them together? Or did you just create one entry per couple/family?

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