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Neus
Beginner July 2019 Quebec

Change the venue or not? I need your advice.

Neus, on November 8, 2018 at 07:31 Posted in Plan a wedding 0 13
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Hello! This is my first post here and I need your advice.

We are getting married in July, we started to look for venues in September and we found a small resort of rustic cottages near a forest we both liked. If we do the wedding there is going to be very rustic and bohemian, but needs a lot of work because we should rent everything, look for catering etc. It’s not a place where they normally host weddings.

The problem is that since we contacted them first in September to today we haven’t been able to see or sign a contract. They take a week to reply my emails, when I call them they tell me always they can’t talk because they are busy so they really make me feel frustrated. We asked them last week to change the date from June to July to accommodate my family travel needs and they took more than one week to give us a new quote (after 2 emails and a phone call pushing them) and they are increasing us a 50% of the original price because it is summer.

We are looking for other venues even if they are not exactly what we wanted and it’s late but what do you think? Should we change venue? Is this normal the way they are treating us? If now it is like that I don’t want imagine the weeks before the wedding...

thank you,

Neus

13 Comments

Latest activity by Neus, on November 16, 2018 at 17:10
  • Neus
    Beginner July 2019 Quebec
    Neus ·
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    Today we have signed the contract for another venue! It will still be in a cottage but they also offer catering and a chapel for the ceremony. I am very happy I changed venues. Thank you!
    • Reply
  • Stephanie
    Master July 2018 Alberta
    Stephanie ·
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    Change venues! You should not have to worry about when they will reply. If you haven't signed a contract, I doubt you have paid a deposit so you have nothing to lose. It does suck to give up your dream venue, but your wedding is about more than a pretty location.

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  • Rachael
    Super October 2019 Ontario
    Rachael ·
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    “They” being another venue. Apologies!
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  • Rachael
    Super October 2019 Ontario
    Rachael ·
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    View quoted message
    I agree with anyone who suggested you change venues. I know they aren’t ideal (though you won’t know if you like something better if you don’t look!), but the situation sounds poorly handled on their part and is discouraging for such an important event.
    • Reply
  • Neus
    Beginner July 2019 Quebec
    Neus ·
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    Thank you all for your help. I didn’t pay a deposit because they were so slow to send me the contract lol. Anyway I will look for other venues but I won’t close that door just to have different options.
    • Reply
  • Katelyn
    Super October 2019 Ontario
    Katelyn ·
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    Not at all how you should be treated. You still have plenty of time to find somewhere you love and will actually be good to work with the people running it. You dont want to have their lack of professionalism ruin your day or stress you out.
    • Reply
  • Vinod
    Top August 2017 Ontario
    Vinod ·
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    Tori,

    We have been married 1 year and 3 months coming up this month. I learned a lot by researching when I was engaged 3 1/2 years ago and did everything to save as much money. Thanks for the warm welcome too. Your very kind.

    I should be Congratulating you on your engagement and wedding for next year. I hope your plans are coming along well as others are doing the same.

    • Reply
  • Natalie
    Devoted July 2020 Ontario
    Natalie ·
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    Check and see what their cancellation policy is. See if you'd loose any money (not sure if you've put anything down as yet) and before that, VISIT other venues to see if they'd have the ideal space or time to accommodate you. Don't jump ship without a plan B or if it will cost you and more money, but if it's doable than desert the boat entirely.

    It still baffles me how people can treat customers like that when reviews are SO important. If you're able to cancel, please don't forget to drop them a 1 star for their service and force them to have to do better.

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  • Brittany
    British Columbia
    Brittany ·
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    Change venues!!!!

    This is a huge red flag, and if they can't even give you the time to secure your business, then you should run. Now. Before you're too far in and it really gets bad, or the worst, and your wedding plans fall apart.

    Venues who don't prioritize you now, won't prioritize you 3 months out, 1 month out, or the week of. You will probably have so much stress revolving around the venue, you may lose out on being able to enjoy your wedding.

    Also, if it is that chaotic trying to communicate with them, imagine trying to coordinate all of your catering, photography, rental, decor, cake, floral, etc vendors with the venue!!! It will probably be nearly impossible and could end very badly.

    I'm sorry this has happened for you, but I would change venues now, before it's too late.

    • Reply
  • Jennifer
    Super July 2019 Ontario
    Jennifer ·
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    That's really unfortunate that they are taking so long to get back to you. it shouldn't matter if you are hosting a wedding or renting the cottages. its business/money in their pocket. if you haven't paid a deposit. I would walk.

    I walked away from a few vendors because they wouldn't get back to me or respond in a timely manner (to me a timely manner business wise is return calls/emails within 48 hours unless its the weekend). and a couple of those vendors were family of my friends. I figure if you can't respond to me. then how are you going to be closer to the wedding. and you don't deserve my business or my time.

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  • Neus
    Beginner July 2019 Quebec
    Neus ·
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    Thank you both for your messages. Yes I will take your advice and look for other venues. I think they are not so interested in having us because they make their living renting cottages and not hosting weddings but still they are not being professional with us and it is better to find another place.
    • Reply
  • Tori
    Top October 2019 Manitoba
    Tori ·
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    This. This is exactly what I was going to say.

    I would start looking elsewhere. I was meeting with a DJ and she didn't want to drive 25 minutes to meet us in the middle - because it was supposed to snow 2cm.... are you kidding??? What happens on the day of my social or wedding? (Social in March and wedding in October, so anything could happen.)

    At this point I would say that you are at "no harm, no foul". There aren't even any losses to cut!

    Also, CONGRATS on your engagement!!! And welcome to the wedding wire community!

    • Reply
  • Vinod
    Top August 2017 Ontario
    Vinod ·
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    This is not normal to leave any couples to the company timing of being free and getting back to you when they are free and less busy. You are looking and actually serious to be doing this.

    You need to move on and Forget about this place if they don't want to take your business. I know there is a venue that will cater to your needs of the day.

    If there is one thing i have learned, its don't wait for responses after a week and make calls to many places comparing pricing, bar and food to narrow down your top 2 or 3 favourites.
    • Reply

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