Unable to send msg

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Hi Winnie! Please reach out to support@weddingwire.ca!!

Hi Joey! I realize this is an old thread but I'm unable to send private messages right now too.

Can you help me out?

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Yay! Glad it worked out

View quoted message I figured it out! I think it was a problem on my end. Thanks anyways 😊

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I don't see any flags on your account that would prevent you from being able to send messages. Are you having trouble messaging other users or vendors?

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Hi Joey! I realize this is an old thread but I'm unable to send private messages right now too.

Can you help me out?

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All done! I'm sorry about that!

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Hi Joey, any chance you're able to reset my account so I can send private messages to other members of the community? I've been emailing help@weddingwire.com and despite the back and forth for almost a week, things still aren't resolved.

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Done! Sorry about that!

View quoted message Ooohhh gotcha

View quoted message Same, but before that my sent messages weren't that frequent either so I'm surprised it tripped their spam filter.

View quoted message I haven’t sent any since this post was created actually

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LOL, based on my sent folder, I would send messages spaced out 2-4 days apart but apparently it's enough to trip their spam filter.

View quoted message I guess I still can’t send msgs 😭

View quoted message 🤔not sure. I haven’t sent a msg since. Let me try and PM you.

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Anyone still experiencing this? I've sent an email to their support line but it still doesn't work.

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Hi Sasha! If you are still having trouble, please reach out to us at help@weddingwire.com so we can take a look!

View quoted message Hi Joey. Can you reset mine too? Thanks

View quoted message Thank you

Sorry about that, Gloria. Sometimes when too many messages are sent in a short amount of time it trips a spam filter but I've reset it.

Same thing happened to me. It started about a month ago. Lots of back and forth emails between admin and still not resolved.

This happened to me and someone before!


We had to contact the admins!

View quoted message Thanks girl

View quoted message Oh okay. Glad to know it’s not just me

I moved this discussion to tech support, hopefully someone with more skill than I can give you a hand!

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Looks like a ww glitch. Tried to send you one and it did the same thing.

View quoted message I did and still said same thing 😭

Maybe there's a limit to the mailbox. Try deleting old ones?