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S
Newbie August 2020 British Columbia

Unable to add accommodation to site

Sam, on November 16, 2019 at 20:31 Posted in Tech support 0 6
Hi, I’m trying to add an accommodation to my website. I can enter in all of the information, however it won’t let me type in the city the hotel is located. When I go to save it won’t let me until I have selected a city. Pls help!

6 Comments

Latest activity by Brittany, on January 12, 2020 at 00:35
  • B
    Newbie August 2020 Nova Scotia
    Brittany ·
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    I am having the same issue!! tried like 5 times to type in but no drop down menu pops up... very frustrating. Did you figure out how to get it to work?
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  • Ashley
    VIP August 2020 Ontario
    Ashley ·
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    Did you get it fixed? if so how did you do it?

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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Sam! Please reach out to our Support Team at support@weddingwire.ca with the location you are attempting to add. The team can let you know if the location is supported in our system and if it's not, we can share the feedback to add it with our Development Team!

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  • Tori
    Top October 2019 Manitoba
    Tori ·
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    Dang.... always hope that it's something simple like that...

    Only other thing I can think of is if you try and input it on a different browser? (like safari, chrome, firefox, internet explorer)

    Otherwise I guess all that's left to do is hope that the tech team comments on the discussion sooner rather than later.

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  • S
    Newbie August 2020 British Columbia
    Sam ·
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    No I don’t think it’s wrong, the wedding is outside of Nelson BC, but I tried typing Nelson and nothing happens. It says I’m supposed to type in the city and choose from a drop list but nothing comes up. When I hit enter the city I typed in clears and then it won’t let me save the accommodation
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  • Tori
    Top October 2019 Manitoba
    Tori ·
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    Any chance the city is incorrect? I know how silly that sounds but there has been one other bride on here with the same problem and it's because she was trying to input the community instead of the city. So for example me and my DH live in East Kildonan - but it's in the city of Winnipeg. The other bride tried putting Stoney Creek Ontario - but Stoney Creek is a community located in the city of Hamilton.

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