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Chloe
Newbie July 2021 Alberta

Turn off Automatic Messages from Wedding Wire

Chloe, on August 20, 2020 at 10:57 Posted in Tech support 0 6
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Hello,


I’m trying to turn off the automatically generated helper sending messages to vendors and I can’t figure out how. We already have a photographer but she sent out a whole bunch of messages last night! Any ideas?
Thanks

6 Comments

Latest activity by Chloe, on August 21, 2020 at 12:29
  • Chloe
    Newbie July 2021 Alberta
    Chloe ·
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    Thank you!
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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Chloe! This should stop after the 5-7 inquires initially (on average) sent by the Concierge Tool. As long as you do not use the tool moving forward, new sets of inquiries will not be sent. Please don't hesitate to reach out to us a help@weddingwire.ca if you have any additional questions!

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  • Chloe
    Newbie July 2021 Alberta
    Chloe ·
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    Thanks very much! Yes I already have a photographer but the tool keeps sending inquiries to only photographers.
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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Chloe! Our Concierge Tool will send a few messages each time information is input to the tool. Currently, there is not a way to prevent that group of messages from being sent but no additional messages will be sent if the tool is not used again. I'm happy to share this feedback with our Development Team as they make updates to this tool!

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  • Chloe
    Newbie July 2021 Alberta
    Chloe ·
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    Thank you!!
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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    Hi Chloe!


    I didn't even realize WW could do that. I'm moving this to tech support so hopefully they can give you a hand!
    • Reply

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