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Newbie July 2019 British Columbia

RSVP search tool showing half-matches

Woolakidas, on January 6, 2019 at 21:25 Posted in Tech support 0 3

Others have posted about similar problems, but I am having trouble with the RSVP function on our wedding website. Previously, when a guest typed in their first and last name only their name (and any 'linked' guest's name, as in a couple or family) would appear. However, it now seems that all guests with the same last name appear in the search result, regardless of whether the first name matches. As we have many guests with the same last name, this makes both us and our guests uncomfortable and it seems unnecessary. There doesn't seem to be a point in making the guest input both first and last name if the result shows everyone that matches even just one of the two fields. Is there any way to have the search come back with exact matches only? Thanks in advance.

3 Comments

Latest activity by WeddingWire Support Team, on January 8, 2019 at 09:52
  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hey again Ryan! Unfortunately there's not a way to change how the search tool in the RSVP section pulls names – sorry about that! I've passed this along as feedback for our team though, so maybe we can include a way to change the search function in the future.

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  • Ryan
    Newbie October 2019 New Brunswick
    Ryan ·
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    Could the solution be made available to everyone as I'm having the same problem?

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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi there! Our Support email team let me know that they responded to your email about this earlier today, but feel free to post here (or you can email our team back as well) with further questions!

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