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Newbie July 2022 Alberta

rsvp function on website

Grace, on January 8, 2022 at 21:18 Posted in Tech support 0 3
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When RSVPing, guests are typing in both their first and last names. But when they do this, it says "We have found 0 guests matching ____". When they only type their first name, thats when it will come up. Any idea how to fix? TIA!

3 Comments

Latest activity by Grace, on January 10, 2022 at 21:49
  • G
    Newbie July 2022 Alberta
    Grace ·
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    Thanks Rachel!! That is super helpful 😊
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  • R
    Newbie September 2022 Ontario
    Rachel ·
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    Hi Grace! I actually ran into this issue recently and after playing around with it, I realized guests were leaving a space after their names before hitting enter key/search. For some reason if there are any extra spaces, the website seems not to bring up any matching names. Not sure if this is the issue in your case, but thought I'd mention it! Hope you solve the problem! Smiley smile
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  • S
    Frequent user October 2024 Ontario
    Samantha ·
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    Hey Grace. I do not have access to be able to help you with this, please reach out to the Customer Support Team at support@weddingwire.ca.

    They should be able to assist you with this!

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