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Christine
Curious April 2022 Ontario

Ring re-sized and not happy with result

Christine, on March 20, 2021 at 18:19 Posted in Wedding fashion 0 10
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When my fiancé proposed back in December, he did so with a ring that was too small. He assured me that the jewellery store could right-size it, no problem. He knew my size as he has purchased a different ring (just a basic silver one) earlier in our dating history. At the time I didn't think much of it, trusting that he had done his research and knew what he was doing.



Because of the pandemic, we couldn't get back to the jewellery store until the restrictions lifted. We went in, I tried out some sizes and settled on one that felt the best. Fast forward to today and we get the ring back. I am so disappointed.
They had to add extra metal to stretch it close to two sizes up. Now, the bottom of the band is thicker and as I wore it, I realized that it's not really comfortable. Not only that but you can clearly see and feel where they've done the addition.
When I mentioned to my fiancé that I was unhappy with the result, he didn't seem to care and retorted that somehow this was his fault. Ummm...yes? You knowingly bought a ring that was two sizes too small so you could get a deal on the price.
I didn't want to rush back to the store, all.emotional, until I had calmed down. But am I being unreasonable here? I was so looking forward to wearing the ring on the proper finger and now I can't even look at it. I don't even want to wear it.

10 Comments

Latest activity by Maria, on March 27, 2021 at 17:35
  • Maria
    Curious August 2021 Ontario
    Maria ·
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    If you decide to go to another jeweler, my advise would be to go and see Diamondboi in Toronto. If he can't do it, no one can/ Check him out on Instagram.

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  • Stacey Tc
    Devoted August 2022 Saskatchewan
    Stacey Tc ·
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    I'd be beside myself. I'd definitely try going back to the original store and explain that you aren't happy, speak to a manager if no one is caring. If you still aren't getting anywhere ask for a refund and say you'll go somewhere else. Mention contacting the head office (if not independent). Try and get this resolved in person or over the phone before giving a bad review online.

    Resizing 2 sizes is not a lot, it shouldn't be a difficult thing to do.

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  • Alexis
    Devoted July 2021 Ontario
    Alexis ·
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    Also, I just creeped your posts and looked at your ring. That style should have absolutely no issue being sized up
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  • Alexis
    Devoted July 2021 Ontario
    Alexis ·
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    The jeweller who works for the jewelry store messed up. It should be smoothed out. Going up two sizes should be absolutely no problem. Going any bigger any smaller diamonds on the band can become prone to popping out of the setting. But 2 sizes normally should be no issue. You should not be able to see or feel any differentiation or difference between the original gold or the added on piece. It should be the same size as the rest of the band. They would have told your fiancé that this was no issue and then they didn’t follow through
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  • Christiana
    Super November 2020 British Columbia
    Christiana ·
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    Hmm yeah if you don't want to deal with the store anymore I'd just find a new place or two to call and explain what happened. You might be able to send them pictures and they can let you know what they can do and give you an estimate of price.

    I assume what the original store did to resize the ring is cut the ring at the back, then stretch it open and add in a small piece of the same metal and solder it together. That's normally what happens to make a ring larger by a couple sizes. It sounds like they just didn't do a proper job in soldering in the new piece and filing it down to make it uniform with the original band. As long as it isn't an entire gut job (and I'd be VERY surprised if they managed to mess it up so badly that you need to melt the whole thing down) and the work is similar to a simple resizing I don't think it's going to be very expensive. Most places will resize rings a few sizes for $100-$200.

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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Did he buy the ring as is? That's the only way I can imagine he would get a ring two sizes too small at a discount. If that's the case, I can imagine why the resizing process might be weird though it shouldn't be so that the added part is thicker than the rest.


    If you take it to a different jeweler, you'll obviously have to pay to get it fixed. I'd try and talk to the original jeweler just to understand what happened first. Maybe it's an honest mistake that they can fix for you again.
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  • Liberty
    VIP May 2022 Alberta
    Liberty ·
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    Definitely take it to another jeweler if you can (depending on the warranty you may not be able to, unless you are okay with voiding the warranty)
    If you can't take it somewhere else, you should take it back in and complain. Resizing a ring up/down 2 sizes is common so they should be able to fix it.
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  • Christine
    Curious April 2022 Ontario
    Christine ·
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    At this point, I don't know what we're going to do. My MOH thinks we should complain but online reviews indicate they don't take well to criticism. I personally would like to take it to another jeweler. They've lost my trust as far as I'm concerned. I do feel bad for my fiancé, he had no idea it would end up this way. With payments etc for the wedding there's no way we can afford to buy a replacement. And I don't think I even want that. It kind of ruins the whole sentiment of him picking something out and gifting it to me, y'know? At the end of the day, I'm trying to remind myself that it's just a ring, it's not the end of the world, but we've all been brought up on the importance and symbolism of an engagement ring so I'm having a tough time shaking it off.
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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    I agree with Christiana. It sounds like shoddy work.


    If it can't be fixed are you hoping to get a new ring? I could see that potentially upsetting your fiance a little, especially since an engagement ring is such a stressful purchase in the first place.
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  • Christiana
    Super November 2020 British Columbia
    Christiana ·
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    It sounds like they did a really bad job resizing it. The resized portion shouldn’t feel thicker and you shouldn’t see or feel the seam. Although your fiancé bought the wrong size I don’t think this is his fault. Resizing rings is really common and he probably didn’t expect it would be an issue. I’d be asking the store to either refund you for the sizing and take it somewhere else or to fix their mistake.
    Maybe also look into reviews of this store. You don’t want to be resizing rings more than once or twice if possible. If you’re afraid they’re going to screw up again I’d consider bringing it to a different jeweller.
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