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Alexandra
VIP November 2019 British Columbia

Photo frustrations!

Alexandra, on November 28, 2018 at 01:19 Posted in Plan a wedding 0 5
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So for those of you that don’t remember, my last photographer no showed and left us in the rain for our engagement photos. We ended up cancelling on him and found a new guy we like, and we got our photos done back in mid October. He told us roughly three weeks.

It’ll have been 6 weeks on Thursday. We bugged him just after the 4 week mark to hopefully get an idea of when they’d be ready, he said that weekend. Well that weekend came and past so we messaged him again. He apologized saying his grandma died (totally fair, not what I’m annoyed with at all) but he would have them done this weekend. He didn’t.

I’m just really tired of getting told a day then not getting them and him not saying anything too us. Like even a little heads up if something comes up, that’s all I ask. I just want to be communicated with in regards to how long it’s going to be. I totally understand him needing the space to grieve, I’d just really like to stop getting told when to expect them and just having the date pass with no word from him. Is that so unreasonable?

5 Comments

Latest activity by Brittany, on November 28, 2018 at 12:49
  • Brittany
    British Columbia
    Brittany ·
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    I agree with the previous comments. You should definitely stand your ground and be assertive. Explain that you're unhappy, do not be afraid to get a little angry. He is a professional, and he is not acting like one.

    I don't know how much you've paid the new photographer as a deposit... but honestly it is up to you, you can either forfeit your deposit, consider it the cost of engagement photos, and look for a new photographer (who would maybe lessen their cost to not include new engagement photos). Or just have a serious talk with your photographer and demand that he at least gives you realistic, achievable deadlines, and prioritizes you.

    I just can't imagine getting married, being told my photos may be a month or two, then sometime in spring still waiting for photos...

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  • Tori
    Top October 2019 Manitoba
    Tori ·
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    Kelsie for sure has the right idea! It is completely reasonable to be upset that the photographer can't keep a date. If/when you bring up the whole compensation thing and they object to it - no hard feelings - just don't tip! Tips are for people who do their job and do it well. But really at minimum they should be willing to throw in an extra hour for the wedding (if you hired them for that as well), or maybe a canvas print of a picture you chose.

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  • Stephanie
    VIP May 2019 Ontario
    Stephanie ·
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    I 100% agree with this! Things happen in life and that is understandable! But they are still running a business and this is not professional in any way. You have a committed price to pay and they have a committed service to present! I think it's more than fair to ask for a CONFIRMED date when you will be receiving the photos and if not to have some compensation. You have been reasonable considering the situation, but to leave you out of the know for this long and having to chase them is very bad business.
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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    I would definitely reach out and say the date has been moved several times and while you have been patient and understanding you feel there is a lack of communication on his end. Definitely bring up compensation because it’s not fair he gets paid the full rate when you haven’t been provided full service especially in a timely manner.

    Its up to you whether you feel you need/want to change photographers for the wedding but if you are not comfortable I would make him commit to a hard date for the wedding photos in writing. Alternatively, find another photographer and give this one notice - see if you can get a portion of the deposit back.
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  • Hélène
    Devoted September 2019 Alberta
    Hélène ·
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    Not unreasonable at all. You have a contract. (Or hopefully you do.) It should outline timelines etc. and if that contact isn’t met, some discussion should be had around compensation. Granted, it’s tough to foresee a death in the family and I understand that.
    I would talk with him about a final deadline date but also your expectations around communication. Make sure you get the date in writing/email as well as what he’s offering if he is unable to meet that deadline. Then, once you have your photos, let him know that because of the delays and poor communication, you’ve chosen to go with another photographer for your wedding. (But that’s just what I would do. Everyone’s different and you’ve already had a bad experience with your no-show photographer so having to look for a third one may be more stress than you want at this point.)
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