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M
Newbie August 2018 British Columbia

Mobile version of rsvp page is stuck in redirect loop!

Melika, on May 10, 2018 at 09:36 Posted in Tech support 0 5
Hi
Ive had so many issues with Weddingwire that I'm just about ready to move to another platform entirely. The latest is this: the RSVP page and only the RSVP page is stuck in a "too many redirects" error and this is ONLY on the mobile version!
I havent altered a single setting. The last time i checked 2 weeks ago it was working. I have checked on multiple mobile andriod and apple devices connected to multiple networks and the problem remains. I have cleared cookies and everything else. No luck. When i change my browser settings to show the desktop version, it works. Otherwise, the mobile version of that particular page doesnt work. At all. Its like it doesn't exist.

5 Comments

Latest activity by Lynnie, on May 23, 2018 at 09:29
  • Lynnie
    WeddingWire Admin October 2016 North Carolina
    Lynnie ·
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    Hi Fahim! The RSVP page should be working for you now on mobile!

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  • Lynnie
    WeddingWire Admin October 2016 North Carolina
    Lynnie ·
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    Hi Melika! Just got an update that this has been fixed!

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  • Lynnie
    WeddingWire Admin October 2016 North Carolina
    Lynnie ·
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    Hi Fahim! We're looking into this and recommend using a desktop web browser for now!

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  • F
    Newbie July 2018 Ontario
    Fahim ·
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    I am having same problem. anyone found a solution yet?

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  • Lynnie
    WeddingWire Admin October 2016 North Carolina
    Lynnie ·
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    Hi Melika! Is this happening when you are logged-in to your account? Or is this happening for your guests?

    I just tried checking out your wedding website on my phone and I was able to search for and see guests in the RSVP tool! I'd recommend reaching out to our support team with specifics, you can reach them at support@weddingwire.ca.

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