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Newbie June 2020 Nova Scotia

Menu options and RSVP website

Sarah, on July 22, 2019 at 05:22 Posted in Tech support 0 4

Hi,

I am having difficulty with the website in terms of the menu and resultant RSVP options on the wedding website created weddingwire.


I have first created a guest list of over 100 people, and the original two options for the menu were "Adults" and "Children". I have added some additional options but am unable to delete options after creating them. I have read on online forums how to update and delete, but I do not seem to have these options.


Any advice would be great as my only option at the moment seems to be to delete all guests and try to add again.


Thanks,

Sarah

4 Comments

Latest activity by WeddingWire Support Team, on August 6, 2019 at 10:26
  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Sarah,

    If you are still having this issue with your menu/guest list feature, please reach out to our support team for further assistance! info@weddingwire.ca

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  • Tori
    Top October 2019 Manitoba
    Tori ·
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    That is so strange, it looks like you are missing that part that I have where I can select which "event" I am looking into...

    When you click +Menu what pops up on the screen? Although if you've already tried that I'm not quite sure what is going on...

    I would say to reach out to the Support team to see if it's a glitch or something or if they can change it from their side. Only other thing I can think of is if you were to delete all the guests, see if it lets you create an event - then reupload the guests.

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  • S
    Newbie June 2020 Nova Scotia
    Sarah ·
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    Hi Tori,

    Thank you very much for your response!

    I am using the desktop version, and you can see from the below screenshot I don't see quite the same options. I am not sure if I need to create some kind of separate event as the current guest list is tied more to invitations and not specifically a meal somehow?

    Menu option viewMenu options and RSVP website 1


    Thanks again. If more screenshots would be helpful, let me know.

    Sarah

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  • Tori
    Top October 2019 Manitoba
    Tori ·
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    Hmmmm, are you on the app version of WeddingWire or on the desktop? I found that the desktop was easier to navigate.

    I know that you said it doesn't give you the option to delete and you have looked at other discussions created already, but I'll give you my run through of how I find the edit and delete option and maybe that will help?

    Go to guest list, click "wedding" or whichever event you are picking to have food options for, and then settings.

    Then this is what comes up for me:

    Edit Food OptionsMenu options and RSVP website 2

    From there it has the option to Edit listed underneath Adults and Children. when I click that it lets me select which options I would like and then hit delete.

    Delete Food OptionsMenu options and RSVP website 3

    If that still isn't popping up - would you be able to send a screenshot of what does? Or perhaps you could try reaching out to Wedding wire support directly - S******@***********.** or messaging them on here - WeddingWire Support Team

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