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Seleena
Super September 2019 British Columbia

Login not working

Seleena, on July 23, 2019 at 12:02 Posted in Tech support 0 13
I cannot for them life of me sign in to my account on my laptop. It keeps telling me my password is incorrect. I tried to reset my password and still have received no email to do so.

13 Comments

Latest activity by Molly, on January 26, 2022 at 15:10
  • M
    Newbie October 2022 Ontario
    Molly ·
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    THANK YOU for this! I was so frustrated

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  • Marie-Lune
    Newbie July 2022 Quebec
    Marie-Lune ·
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    I just had the same problem! Tried all your solutions, but I think it's the button, you have to CLIC on the button "log in" instead of using the "enter" on your board. I don't know... I worked for me.

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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Seleena,

    Please reach out to our support team to help you with logging into your account. info@weddintwire.ca

    Thanks!

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  • Natalie
    Frequent user August 2019 Ontario
    Natalie ·
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    I had the same problem. was .COM vs. .CA did me
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  • Kaitandles
    Newbie September 2021 Hawaii
    Kaitandles ·
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    This might not apply to you but maybe others might make the same mistake I did. Make sure you login to weddingwire.CA and not weddingwire.COM, if you registered on the Canadian site. Apparently, they are not the linked.

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  • Seleena
    Super September 2019 British Columbia
    Seleena ·
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    Oh thank you! I will do that
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  • Erin
    Curious April 2020 Alberta
    Erin ·
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    Same thing happened to me, i tweeted at wedding wire and they told me to email support@weddingwire.com tell them you have a personal account not a business. they will manually forward you the reset link

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  • Seleena
    Super September 2019 British Columbia
    Seleena ·
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    It’s so weird! I’ve used my login and password a hundred times and it’s never not worked 🤷🏼‍♀️
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  • Theo
    Newbie June 2020 British Columbia
    Theo ·
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    I am having this exact same issue! My partner is as well. I'm thinking that there must be something wrong with the website.

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  • Kathy
    Frequent user August 2019 Ontario
    Kathy ·
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    Sorry, check from whatever device you’re able to- not computer 🙂
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  • Kathy
    Frequent user August 2019 Ontario
    Kathy ·
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    This has happened to me before. I changed my cellphone and wanted to download the app to the new phone. Now what happened was I made a mistake with one letter in my email address so it turns out I use an incorrect email to sign up. Look in your settings what email address is there from your computer and maybe you can go from there. Sorry if it doesn’t work.
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  • Seleena
    Super September 2019 British Columbia
    Seleena ·
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    No, it wouldn’t work 😒
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  • Becky
    VIP September 2019 Ontario
    Becky ·
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    Are you able to link your login to facebook and login that way?

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