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D
Newbie August 2020 British Columbia

Let down by our wedding planner during covid crisis...

D K, on May 3, 2020 at 20:26 Posted in Plan a wedding 0 18

Hey guys, I’m in a situation with my planner and am curious to see what you guys would do.

Essentially we made a plan B for our August wedding and told our planner that we’re moving the reception to next August 2021 if need be, but don’t plan on making any hard final decisions till end of June. They got back to us saying that a) if we postpone they will be charging us an extra 25% so they can “cover the costs of their planners not working during this time” and b) if we choose to wait to figure stuff out, they can’t put any date on hold for us (so basically saying postpone now or you might not get us next year). Then a follow up email was sent a few days later saying someone was interested in our day next year and wondering what we wanted to do.

With all that, I was a little turned off by that whole situation. From being put between a rock and a hard place, I emailed a different company that we had turned down just because they were simply too expensive. After explaining our situation, they instantly said they’d hold either date for us (this year and/or next) and they’re honouring their Initial quote From last year (AND no covid fee is being charged to ANY of their clients). They’re just really going above and beyond for us already and we aren’t even their clients yet.

SO WITH THAT.. our situation, what would you do?

scenario A) where we don’t have to postpone and are allowed to move forward with our wedding so prices will remain the same HOWEVER, I’m stuck with these planners that have put a bad taste in my mouth already and I feel kinda icky about them

or

scenario b) just let these guys go no matter what and just feel at ease with the new people I trust and feel good with, whether or not it will cost us a little bit more.
WHAT WOULD YOU DO!? 😢

thanks ladies!

18 Comments

Latest activity by Patricia, on May 13, 2020 at 13:42
  • Patricia
    Frequent user July 2021 Ontario
    Patricia ·
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    Honestly I’d choose B. It’s important to have people your comfortable with and trust by your side. You may lose your deposit but I’d be 100% more comfortable having option B company on my side for my wedding day!
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  • Liga
    Devoted June 2021 Quebec
    Liga ·
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    I have faced it with 2 of my vendors, but I closed eyes on that, since, they gave me extra good price and I knew, it was very important for them to get my booking! But it is cheap and stupid way to manipulate! Smiley tongue

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  • Eden
    Frequent user August 2021 British Columbia
    Eden ·
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    I agree, it makes me wonder if they really did have someone asking about the date next year, or if they were just saying that to try and get you to make a decision?

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  • D
    Newbie August 2020 British Columbia
    D K ·
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    Thanks everyone! We ended up letting them go and hired a new company! Appreciate all the advice!
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  • Laura
    Devoted June 2022 Ontario
    Laura ·
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    I wouldn't stay for the simple reason that working with them will no longer be enjoyable, and do you really want that for your wedding day!?

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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    I suggest holding on for now. You're committed to moving dates so you'll lose your deposit either way. But, if the government later on says that you can't host a wedding of your size in your original date, then they would have to refund you due to inability to fulfill terms of contract.
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  • Liga
    Devoted June 2021 Quebec
    Liga ·
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    Definitely don't stay with that company who want to charge you extra 25% and who play cheap game of saying they have some one who wants the date you want for 2021. If they are nasty there, you will have more nasty surprise later!

    I would suggest...to look for new company or you can organize your wedding yourself and just use day of coordinators!

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  • Vinod
    Top August 2017 Ontario
    Vinod ·
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    Change your vendor since your current planners are limiting your options. They know what's going on now and couples are in a pickle. Cancel on them as the other planners understand to work with you better.
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  • Ashley
    VIP August 2020 Ontario
    Ashley ·
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    Wow thats so rude of them. i think i personally would drop them. vendors shouldnt be forcing you into decisions nor should they charge you extra cuz the world is in a pandemic

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  • Kristen
    Devoted May 2021 British Columbia
    Kristen ·
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    Definitely plan 2! You want someone who is there for you and your big day rather then just the money.

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  • Sasha
    Frequent user June 2020 Ontario
    Sasha ·
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    Scenerio B is better. People who upcharge you like that do not deserve your business. How sad. And you mentioned below it ends up working out to be the same. So much better. Best of luck xo

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  • Vanessa
    Devoted December 2021 Ontario
    Vanessa ·
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    I would absolutely go with scenario B. The planners in scenario A don't sound great at all as this situation is no one's fault and they definitely shouldn't be charging you a fee. They aren't working with you at all to come up with a good solution so it just seems like they are trying to take advantage of you in a bad situation and I don't think anyone will appreciate this.

    Your wedding day and everyday leading up to it is supposed to be a fun time and this will just add more stress which brides/grooms do not need. As someone who also has a full coordinator, I love the connection I have with my coordinator and I wouldn't want to work with someone or a business that I didn't have a good relationship with.

    Good luck Smiley smile

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  • D
    Newbie August 2020 British Columbia
    D K ·
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    Yes absolutely! Thanks so much for your input! Smiley smile
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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    Peace of mind is definitely way more important! And if you need to postpone you will have a whole extra year to save, so the cost won't be as painful.
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  • D
    Newbie August 2020 British Columbia
    D K ·
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    Hey! Yeah unfortunately we will lose the deposit but it really doesn’t matter to me. It kind of adds up at the end of the day with the new planner but no postponement fee! Peace of mind is more important than an extra few dollars I personally think.
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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    I think I would go with option B. If it were me, my frustrations about this whole situation would probably leave a sour taste in my mouth and make me less likely to fully trust them with the biggest day of my life. Plus if the original planner is adding 25%, the more expensive option might end up being the same price or less!


    Will you lose a deposit with the original planner?
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  • D
    Newbie August 2020 British Columbia
    D K ·
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    Thank you SO much for this! 100% agree with you. Really helps.
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  • L
    Frequent user July 2020 Ontario
    LJ Hisey ·
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    I think you should go with scenario b. Planning your wedding day is already such a big task and you want people who are going to be in your corner 100%. I think any vendors taking advantage of couples during this time is so awful. We are all going through this together and lots of people are out of jobs, not just the wedding industry. They obviously are seeing dollar signs and not your best interest if they’re so quick to take other clients.


    You deserve to feel 100% comfortable with the people who are going to be so intimately involved. To be honest I had a situation like this with a vendor and I wish I would have hired the individual with the higher price.
    You should be very frank and clear with your original planners and let them know why you are not continuing to use their services.
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