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Jen
VIP June 2018 Ontario

I need your opinion...

Jen, on April 3, 2018 at 10:17 Posted in Plan a wedding 0 39

So, recently we have hit a big bump in the wedding planning road. We had our meeting with our reception manager who mentioned to us that we should tell our decorator that we have a particular wedding planner booked as they "have bad blood" and she felt it was necessary that the decorator was aware. We did exactly as she asked and it stirred up so much drama. Like, I feel like I'm back in high school dealing with all of this!

We've had some differences with the decorator and she hasn't 100% made us feel comfortable with her throughout the planning of our big day. At our meeting at the reception site we had the manager put together what the head table would have looked like if we went with round tables to get a feel for it as our decorator only had the table cloths we wanted in a certain colour in rounds. I emailed her after the meeting to let her know that we decided to go with the normal banquet style head table and that we would need to then choose different linens. This is the email where I brought up hiring the wedding planner and asked her if it would be too difficult for her to work with her that day. I was very genuine in the email and said that we wanted to ensure that both parties (decorator and planner) were happy and stress free that day and would do whatever it took to keep them both that way. She became defensive and immediately started throwing stuff at us. She made a comment about how she "read between the lines in my previous emails" that I lack confidence in her ability to pull off the look we want in our venue space because we have taken items away from her. My decorator was under the impression that she would be putting out the escort cards and the table seating chart but I pay my wedding planner to do this.. it's actually in the contract that the planner gave us. Why would I pay 2 different people to do the exact same job when I only require one person to do it? It just didn't make sense. These are the items she is referring to as being taken away from her.

This decorator had it in her head that she legitimately was going to plan EVERYTHING in our venue space when we first met, even though we never agreed to any of it. Along the way we changed our colours and removed some unnecessary things, such as faux flowers, because we didn't want them. She wanted to do all of my bouquets in the faux flowers including our centrepieces. I worked as a florist and despise faux flowers. I knew that it wasn't something that I wanted for the day, especially with having a spring wedding. I could see using them for a winter wedding, but not in June. We had talked about possibly putting lights on the ceiling as I hate the look of the ceiling in our reception space but she wanted $500 to put up a few strands of string lights. So, obviously we cut that out too. We also had planned on having a kids table because we thought we were going to be having 10+ children at the wedding, but most of the guests with kids decided to come without children. It would be completely useless keeping a kids table when these children will be with their parents.

At the end of the email she basically insinuated that we don't think that she can pull this off and offered to give us our $500 retainer back. I talked to my planner about why she gets so defensive about her and found out a whole bunch of details that honestly would have deterred us from booking this decorator in the first place. I have never met a more jealous, harsh decorator before who requires you to stroke her ego whenever she is feeling attacked. She has attempted to have my planner kicked out of different venues because she doesn't want to cross paths with her so she will make up stories and rumours about her in hopes that it works. It hasn't worked out for her. She was contacted by the managers at the venues to cut it out or she wouldn't be allowed back there.

Our decorator is under a lot of stress as they found out before Christmas that her husband has cancer. There were rumours that they were thinking of closing the doors for good. At this time I reached out and offered to help alleviate some stress for her. We said we would understand that if she needed this time to be with her husband that we would figure things out on our own. I'm a nurse and have had a friend die of cancer and know the time and energy you will be spending with these people over the next few months as they go through treatment. She promised us that all was well and that they would be back up and running in no time and looked forward to decorating for us this June.

Every time my decorator is feeling stressed out about something she tends to take it out on her couples. This time I was at the brunt end of it. She hasn't been easy to deal with and refuses to sign a contract for us. Her response to us when we asked for a contract was that she's done weddings for lawyers and they were okay with it. It just makes me roll my eyes. She's the type of person you can't push because then she finds a way to manipulate you and make you feel as though you were the one doing/saying something wrong.

Our planner said that she can easily find somebody to commission to do the work that we would have required from the decorator if we chose to "fire" her. This new decorator would give us a contract. The only thing is I used to work with this woman and she was my decorator for my previous wedding. She called me bridezilla at that wedding because I left her a list of things to fix in the venue site that she didn't abide by in the contract we had filled out. My FH and I have stayed away from booking with people who I had previously booked years ago because we didn't want to feel like we were doing what I did previously. Also, this woman came up to us at a wedding show and asked right away who we had booked as a decorator. When we told her we were going with this other decorator she tried to deter us from booking her. Obviously we should have listened... but now it's going to be one of those "I told you so" situations and she will likely throw it in my face.

What would you do? They both do amazing work. We are scared that the one we have booked already will decide just to back out and not show up the day of the wedding because she can do that as she wouldn't give us a contract. I've made sure to keep all of our emails back and forth to each other in case anything ever happened and legal action was needed. Or would you go with decorator 2, despite there being bad blood before? My planner works REALLY well with her and would ensure that we got everything we wanted out of her. If we fire our currently hired decorator we would have to wait until the end of April to get our retainer back as she is out of town. She told me that during this time of her being away that she would rather not email if anything came up and that we could deal with it at the end of the month.... my florist was just out of town for nearly 2 months, traveling around the whole world and STILL managed to get back to me in only a few hours time. We wouldn't even had known she was going out of town if I didn't send the email about hiring the planner!

Sorry, I know this is so long but we are both seriously lost and have no idea what we should really do.

Planning stressI need your opinion... 1


39 Comments

Latest activity by Jen, on April 6, 2018 at 22:52
  • Jen
    VIP June 2018 Ontario
    Jen ·
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    There are no other decorators in this city that is available that does good work.

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  • Lisa
    VIP May 2018 Ontario
    Lisa ·
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    Number 1 - No drama on your day. No vendor should ever put their issues on display for clients to have to deal with!

    Also the decor person should be giving you what you want. Not getting upset at changes etc.! It seems to be as she's pretty limited in what she can do, and she likes to set up one way and that's it! You need to get someone who executes YOUR vison, not theirs!!!!

    I would hire a completely different decor person! I wouldn't even use the one your planner is recommending. Especially of you had past dealings with her. Find someone else that will come in on an even playing field!


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  • Sarah
    Expert August 2021 British Columbia
    Sarah ·
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    I hope you get the deposit back ASAP but make sure you keep all of the emails just in case.
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  • Sarah
    Expert August 2021 British Columbia
    Sarah ·
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    I would drop the decorator and find somebody else for sure.Its your big day and you don’t need the drama.
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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    *UPDATE*

    We decided it was in our best interest to can decorator 1 and go with decorator 2. I emailed 1 and advised her of what was happening and received an email back shortly after I sent it even though she told me she wouldn't have WIFI at the resort she was visiting. Her email is quite irritating and very manipulative and failed to take the blame for everything. She has agreed to give us our $500 back, as she promised if we chose to go elsewhere, but wants to send us a check on the 25th of April when she returns from her trip. We've asked her to email money transfer but keeps dodging it.

    We go in this morning to meet with decorator 2 and sign our contract and look through the linens she has. It's exciting because it's like we are starting the planning process all over again in the decorating aspect. I was nervous about meeting with her but messaged her yesterday to thank her for taking us on with such short notice and the conversation went well. There was no awkwardness or any "I told you so" comments like I figured there would be. I'll just be glad to have this all done and over with and be stress free. After we meet with her tomorrow we officially have all of our vendors paid off!!!

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  • Candace
    VIP May 2019 Ontario
    Candace ·
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    I would go with the person who will give you a contract and will work with your decorator. It sounds like the one you have now is just immature and kind of sketchy. Definitely put reviews out there about her (once you get the retainer back) so that other people can see the reviews prior to booking her services.

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  • Andie
    Expert May 2019 Ontario
    Andie ·
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    Yes!! Let other people know how awful she is! Hopefully it will be a bit therapeutic as well Smiley winking
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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    Thanks! I'm feeling much less stressed out since deciding to go with her. I'm just hoping we can get the deposit from the first one. Once that happens, I will be blowing up her social media and giving her the bad review that everybody else is too afraid to give.

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  • Jessica
    Frequent user August 2019 Ontario
    Jessica ·
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    Oh darn! Well that doesn't sound too bad if your planner will be the one dealing with her and you can avoid any awkwardness. I think she's a better option than the first one, because atleast she will follow through!

    Good Luck!

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    We decided to fire her! We go in tomorrow to sign the contract with the new decorator. I feel a little less stressed out. But, now we wait for a response from her for our deposit back.

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  • G
    Newbie June 2019 British Columbia
    Gigi ·
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    Wow, she is causing you so much stress and drama and she is not even the bride LOL.
    I'd just fire her and look for a new one. I won't have the time and energy to deal with such vendor at my wedding.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    No, unfortunately we are out of options at this point. It's either her or no decorator at all.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    Unfortunately, due to living in a smaller city with not a lot of choice, we are out of options. Everybody books up well in advance. I believe she has another wedding booked for that day too so my planner will likely be doing most of it. She deals with her directly so that I don't have to.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    Thankfully I have an email from her stating that she would give me back the deposit if I felt that we wanted to fire her and find somebody else. If it ever came down to it in small claims court, we would win.

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  • Andie
    Expert May 2019 Ontario
    Andie ·
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    Eek! That really sucks! Is there not a third decorator you could go with? If not, I would say fire #1 and go with #2. If 1 really is that unprofessional, I could totally see her not showing up to the wedding even if it’s just to get back at you (not that you’ve done anything wrong, but it seems you have in her eyes). Anyway, best of luck to you, I hope your wedding is beautiful and just like you’ve imagined it regardless of what happens!
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  • Jessica
    Frequent user August 2019 Ontario
    Jessica ·
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    Yikes what a mess! I would definitely fire her...even if it means losing the $500, because it's better than her just not showing up the day up and leaving you guys hanging. I also don't think I'd go with the 2nd decorator because of the bad blood. You want someone you get along with and can trust! There must be another vendor your venue manager can suggest?

    WIshing you all the best!

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  • Alexandra
    VIP November 2019 British Columbia
    Alexandra ·
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    Oh boy that sounds like a very painful stress headache building. I’m definitely on the line of firing decorator 1. Just be aware, with no contract she’s under no legal obligation to give you the money back, and may turn around and just take it. And I know she says she will give it back and hopefully she will, but just be prepared for that not to happen, just in case.

    Best of luck!
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  • Bianca
    Master August 2019 Ontario
    Bianca ·
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    She really does! My fingers are crossed for you that you everything works out and that those wedding nightmares don't come true!

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    She definitely does sound like that, eh? I've been having nightmares of her not showing up and everybody trying to scramble the day of the wedding to try and pull it off for me. It's horrible.

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  • Courtney
    Super July 2018 Ontario
    Courtney ·
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    That sounds intense! And complicated.


    But yes, go with the vendor who treats you with respect.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    Thanks Holly. My planner has been amazing with trying to figure this all out and has literally just sat back and watched the decorator continue to dig her hole even deeper than she already had.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    That's how my city works. You have to hire each vendor separately. The planner is there for day of coordination and she helps with the seating chart and other stuff. It's all very complicated lol

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    I know. It all sounds so silly. The other decorator actually warned us about it but I thought it was honestly just a jealousy thing at first.

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  • Bianca
    Master August 2019 Ontario
    Bianca ·
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    That's really rough. Go with Decorator 2 and save yourself the headache. Decoractor 1 sounds like the type who might get mad and not deliver on the day of.

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  • Holly
    VIP June 2019 Ontario
    Holly ·
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    Honestly if the decorator is being like that then she's obviously not professional enough to handle a wedding. I get she's going through personal stuff but she needs to know where the line is. If she's going to be ride and pety over your planner then you need to let her go. The planner is more than qualified to help decorate. Goodluck!
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  • Courtney
    Super July 2018 Ontario
    Courtney ·
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    Okay, I don't really understand the reason of needing a planner and a decorator... I thought a planner does the decorations? SO CONFUSED (we don't have either.. our venue sets up our decor, and then our Florist offered to help).


    Either way - I wouldn't deal with a vendor being rude and guilt tripping.

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  • Allison
    Master October 2019 Ontario
    Allison ·
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    I agree with the other ladies, dump #1 and go with #2, sounds like the better option at this point.

    Having decorator #1 NOT want to sign a contract would be a red flag for me, it seems very sketchy to me.

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  • Brenda
    Expert April 2018 Ontario
    Brenda ·
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    As odd as this might sound or not..
    I was just reading up on wedding insurance and the article has some very string and helpful points.
    As far as the decorator it sounds like a control or power struggle issue and that's not a stress that was supposed to be put on you period. Saying NO this is not how it goes is Ok. You have enough to deal with and as creative as this person may be there others with better professional and personable skills.
    Sorry you have that added stress. Hang in there! Hope you find a solution
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  • Brittany
    British Columbia
    Brittany ·
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    If someone is truly confident in their abilities, they would definitely want a contract, because it protects them from you doing something down the line to screw them over. (Not that you would!)

    I wish you the best of luck! From the sounds of it, your second decorator option will be much less of a headache than the first.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    It really does, especially so soon to the wedding.

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  • Jen
    VIP June 2018 Ontario
    Jen ·
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    Yes, I have definitely matured since my first wedding. I was much younger then.

    We never really understood why she wouldn't sign the contract. She just kept stating that she was very confident in her abilities as a decorator and didn't require one. We should have known something was fishy then.

    It sounds as though this whole ordeal will be directly through my planner, which makes my life so much easier.

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  • Jennifer
    Super August 2018 Alberta
    Jennifer ·
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    Awe I feel for you I wouldn’t want either of them but I think the second decorator is a better choice at this point. Sucks that you’re going though this!!!
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