Hi everyone! Just looking for some advice on what I should do in this situation. My engagement and wedding were a relatively quick turnaround (October to February) so I started booking my vendors as soon as possible to secure the date, including putting down a 50% non refundable deposit to secure the MUA for my wedding day. This makeup company came recommended by my wedding planner and had 100% 5 Star reviews on wedding wire, plus I looked up the girl who would be doing my makeup and hair and she had 10 years experience doing bridal makeup plus used to do the makeup for the morning news show, so I assumed she must be really good. I've also always had a good experience getting my makeup professionally done by others, usually just at the makeup counter at MAC and Sephora so it never occurred to me it could go disasterously wrong, especially with someone with so much experience and thought it was safe to sign the contract.
Well, fast forward to my engagement photo shoot. I thought it'd be a good way to get to know my MUA before so I booked her to do my hair and makeup for the photo shoot. My hair looked good, but the makeup was completely off and not at all what I asked her to do. I sent her a picture of my makeup that had previously been done over the counter at MAC which had subtle eyebrows, subtle gold shimmer eyeshadow and red lipstick. She did heavy black eyebrows, dramatic purple/brown eyemakeup half way up to the brow and berry lipstick. The worst part of all though is that she got my foundation colour completely wrong and several shades too dark. I'm Asian but my skin is actually very fair for an Asian and not yellow or orange tinged, but she had also mixed in this weird yellow/orange tinge into the foundation. When you compared my face to my neck my neck was like several shades lighter and a completely different colour. Basically I looked ten years older and my eyes way smaller with the way she had done the makeup. Unfortunately, my shoot was set to begin in half an hour and it took half an hour to drive there so I had no time to ask her to fix it.
I received a sneak peak of the engagement photos and luckily the lighting is much more flattering than how my makeup actually looked but my skin colour definitely looks off in them, although other people I've sent them to agreed the skin looks off but said they wouldn't have noticed if they didn't know me well and if I hadn't pointed it out to them. Still, it's all I see when I see the engagement photos so I'm going to see if I get get the photographer to photoshop my correct skin colour to match my neck and arms in the photos.
I've emailed the head of the company to let her know I was disappointed with the makeup and sent a picture to show her how off the foundation colour and eyemake up was and told her I wanted to cancel the contract and have my deposit refunded. Anyone here have any advice on what I can expect? I know the contract says it's non refundable and I understand that that's to protect them from flakey people who try to cancel last minute because they cancelled their wedding date or found someone else but I feel like they should make an exception if their makeup artist royally messed up? At any rate I know that there's no way I'd ever hire them for my wedding day so I guess I'm prepared to eat the $500 deposit if I have to but I'd feel like I'd have no choice but to leave them a bad review on weddingwire if that happened.