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K
Newbie February 2020 Ontario

Help=changed to new device

Kristi, on February 28, 2019 at 14:36 Posted in Tech support 0 4
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Hi, I've changed to a Samsung and installed wedding wire. I logged on and all my information is goneSmiley sad

However, on the computer, all info is still there. How do I get the info to transfer?

4 Comments

Latest activity by Kristi, on March 20, 2019 at 09:42
  • Kristi
    Curious February 2020 Ontario
    Kristi ·
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    Thankyou Smiley smile apparently I have two accounts. I had no idea lol #technicallychallenged that I am 🤩
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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Kristi! Did you get this issue sorted out? If not, feel free to comment here and we'd be happy to assist!

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  • Tori
    Top October 2019 Manitoba
    Tori ·
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    It should be just by signing in with your email, if you go to the desktop account that you are logged into already you can see which email you used and/or link it to your Facebook or google account.

    Just have to click the arrow near your profile pic in the top right corner, and in the pop-up your settings gear should be there for you to access.

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  • Kaisha
    Super March 2019 Nova Scotia
    Kaisha ·
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    I would try logging out and logging in again. I have weddingwire on my samsung phone and my ipad and I have never had an issue.

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