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Peter
Newbie July 2022 British Columbia

Email Invitations Functionality Broken

Peter, on June 14, 2020 at 14:16 Posted in Tech support 0 7
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Using the email invitations functionality from the Guest List on WeddingWire has turned into a complete disaster! Has anyone else experienced this?
This weekendn I attempted to use your "email Invitations" functionality on the Guest List screen. I followed the directions and created an invite with all the fields populated. I selected "Save & Send" and then chose "Select All" so that all guests who had email address associated with them would receive it.
It said "invitations sent" and then the trouble started.... I got calls from a few people on the invite list stating that they received 25-50 copies of the invite email (including me). They all looked identical, but when you clicked the RSVP link in them, each email took you to the RSVP for a different guest. On top of this, the majority of guests received NO Invitation email at all. I suspect this is not a one time issue, as I received multiple apparently duplicate invitation emails from another friend who is also using the WeddingWire platform last month.
Has anyone else run into this and found a way to resolve it? We are of course down to the wire as attempting to reschedule our wedding due to COVID-19.
Thanks in advance!

7 Comments

Latest activity by Peter, on July 5, 2020 at 13:05
  • Peter
    Newbie July 2022 British Columbia
    Peter ·
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    View quoted message
    I already did.... The response was "We're aware of the issue but can't comment on when it would be fixed.". No comment on why a feature with a known issue that it going to cause significant confusion is still enabled in the interface....
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  • Antal
    Newbie August 2020 Alberta
    Antal ·
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    We have the same issue with our invites. Anyone have an idea how to fix this issue or when it will be fixed?

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  • Stephanie
    Frequent user July 2021 Ontario
    Stephanie ·
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    Just had this happen to me right now

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  • WeddingWire Support Team
    WeddingWire Admin December 2018 District of Columbia
    WeddingWire Support Team ·
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    Hi Peter, we are so sorry you are having trouble with the invitation tool! When you have a moment, please reach out to our Support Team at support@weddingwire.ca and we would be happy to take a look at this for you.

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  • Kimi
    Curious October 2021 Ontario
    Kimi ·
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    I had the same thing happen to me on Tuesday and sent a message to WeddingWire, but no response yet. It's very frustrating because having to postpone a wedding is difficult and stressful enough, without the added worry of trying to communicate efficiently with all of my guests Smiley ups

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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    Hi Peter!


    You're not the only person who is experiencing this. I don't see a response from tech support on the other person's discussion yet either. I agree with Hank, emailing help@weddingwire might get you a quicker solution.
    • Reply
  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Have you emailed help@weddingwire.com? They don't work weekends so the earliest they can do anything is tomorrow but another poster mentioned something about weddingwire site invites/RSVPS being wonky.

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