Skip to main content
Kimi
Curious October 2021 Ontario

Wedding Planner Woes

Kimi, on October 6, 2021 at 15:08 Posted in Just married 1 12
Saved
Reply

Okay, so we had our special day Saturday October 2nd, it was perfect and magical, we are both so happy, here鈥檚 a beautiful picture, blah blah blah. ANYWAY, who wants to hear some wedding planner drama?? 馃嵍馃嵉馃珫

At first we were not going to have a wedding planner, but complications with the pandemic plus watching Jamie Wolfer鈥檚 videos convinced me to hire one 4 months before the big day. Most of the planners I contacted were already booked, but I decided on someone who had a glowing online endorsement from our hair/makeup vendor and a very professional looking website and social media presence.
Early on, I noticed the communication wasn鈥檛 great, and nothing would get done unless I booked a call with her, but because I鈥檓 non-confrontational I tried my best to be forgiving. She also wouldn鈥檛 follow-up on things she said she would do, like find us transportation/shuttle service vendors or communicate with our existing vendors, so I ended up doing pretty much everything myself with the help of my fianc茅 (now husband) and family. I still thought I would cut her some slack and hoped she would come through on the actual wedding day.
We found out the day before that our reception venue contact didn鈥檛 even KNOW we had a wedding planner, which means she definitely wasn鈥檛 communicating with her like she said she was. She showed up late on the wedding day. She didn鈥檛 bring a pop-up tent for the ceremony musicians like she said she would. She asked the groom to bring a tablecloth to the ceremony site a little more than an HOUR before it started. She did not do any tear-down of the reception space.
Of course, when the groom鈥檚 dad left a bad review online, she immediately contacted us, and we told her our concerns and feedback in a very kind and constructive manner. She replied very defensively, told us other planners would have charged us more for extras she provided such as water and juice at the ceremony for guests (which would鈥檝e been maybe $5?), and she basically blamed us for having too high expectations. My mom wrote back in a much more up-front and blunt manner than us, and she has yet to respond.
WELL. In the past few days, she has received MANY more negative reviews, and it turns out our situation was not NEARLY as bad. One couple had rented a tent through her for their wedding and never received it, and another couple requested a refund due to poor communication and she never responded, so they are taking her to small claims court 馃槺馃槺馃槺
Luckily, our day was still absolutely incredible, our other vendors were amazing, and our guests all had a GREAT time.
Moral of the story: listen to your gut the moment something feels off, and don鈥檛 be afraid to communicate your concerns and find someone else if the working relationship is not compatible 馃檪 Anyone else have any vendor horror stories?
(Photography by Emerald & Fox Photo)Wedding Planner Woes 1

12 Comments

Latest activity by Vinod, on October 15, 2021 at 21:40
  • Vinod
    Featured August 2017 Ontario
    Vinod
    • Dispute

    Congrats!

    Its amazing how much work she took on herself and not even attempt to deliver anything towards your day. Bad reviews do show how much of a person does for what they charge and never show for it through the hard work. This was one of the things considered on my end at some point and to see what the expenses would to hire one. The planning on myself is all it took to make the calls and payments without any other help seemed easier than anything.

    • Reply
  • Meghan
    Featured September 2022 Ontario
    Meghan
    • Dispute

    Wow! I'm so sorry that happened to you! You still look amazing though and congrats

    • Reply
  • Amanda
    Featured August 2022 British Columbia
    Amanda Online
    • Dispute

    I'm so sorry that you had to deal with that on your wedding day.

    You look beautiful in that photo Smiley heart

    • Reply
  • Rayanne
    Featured June 2022 Ontario
    Rayanne
    • Dispute
    I'm do sorry you had to deal with her. Hopefully there are enough bad reviews to help the next couples who were considering using her. Looks like a beautiful day anyway
    • Reply
  • Eden
    Frequent user August 2021 British Columbia
    Eden
    • Dispute
    Beautiful photo! Sorry about the drama but so happy your day was perfect anyways! 鉂
    • Reply
  • Kimi
    Curious October 2021 Ontario
    Kimi
    • Dispute
    View quoted message

    Thank you! Smiley smile

    • Reply
  • Audrey
    Frequent user July 2022 Ontario
    Audrey
    • Dispute

    Sorry you had to go through that extra stress, what a shame. I'm glad your day turned out alright despite all that, and you look beautiful. Congratulations!

    • Reply
  • Stacey Tc
    Devoted August 2022 Saskatchewan
    Stacey Tc
    • Dispute
    View quoted message

    Thanks for the reassurance! I have until December to cancel without penalty (don't plan to but we'll see) so am going to reach out mid Nov and see if I can set up an appointment with the wife Smiley star

    • Reply
  • Kimi
    Curious October 2021 Ontario
    Kimi
    • Dispute
    View quoted message

    Thank you! I'm sorry to hear about your venue contact, but from my experience I do know it is possible to have a bad vendor and still have an amazing day Smiley heart I would just keep standing firm in your requests and needs, and deal as much with the wife as possible Smiley smile

    • Reply
  • Kimi
    Curious October 2021 Ontario
    Kimi
    • Dispute
    View quoted message

    I think we're just going to count this as a loss, because it may be more trouble than it's worth pursuing a refund, judging by the experience of other couples. Glad to hear your DJ issues were able to be addressed afterwards, and thanks for the congrats!

    • Reply
  • Stacey Tc
    Devoted August 2022 Saskatchewan
    Stacey Tc
    • Dispute

    Sorry to hear about your experience! You look stunning Smiley smile
    Right now the contact/owner at our venue is quite horrible and there's been reviews that he's not easy to deal with. Those same reviews have also said his wife is better to deal with and that he's a temporary hurdle. Myself and my mother know multiple couples who have used this venue and it's been operational for 100 years. This is the only venue that isn't a church, is in our budget and assessible for my mother.
    I'm still hopeful for a great overall experience.

    • Reply
  • Hank
    Featured September 2021 Ontario
    Hank
    • Dispute

    Oiy, that's rough. I would go through the contract and all email communication to note what was promised and what was not delivered if you're seeking a refund.

    Thankfully most of our vendors came through amazingly. We had a rough patch with the DJ's performance that made things not as great as it could've been but the issues were addressed afterward with the manager of the company.

    But congratulations on getting married!

    • Reply

You voted for . Add a comment 👇

×
ReCaptcha Verification failed. Please try again.

Related articles

Groups

WeddingWire Article Topics