Venue not responding

Hi everyone,


I really don’t know what to do anymore. Our vendor hasn’t responded to our questions since April and our wedding is in September (in two months)
The venue messed up the hotel stay days first of all. We have so many questions for the venue’s wedding coordinator and have been trying to get them to call us for months. Every time we call, the coordinator isn’t there so the receptionist takes a message, and we get no call back. I’ve tried emailing too.
We want our deposit back because the hotel/venue hasn’t helped us whatsoever and we can’t even get a simple question answered but unfortunately, we signed a contract that included a “non-refundable” deposit.
The venue has new owners and they’ve gotten nothing but bad reviews ever since and respond to the reviews unprofessionally and rudely.
any advice? We have another venue option for the day.