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April-Gayle
Newbie September 2025 Ontario

Venue Date Given Away

April-Gayle, on October 6, 2024 at 00:43 Posted in Wedding reception 0 2
Hello lovelies, congrats to all who are engaged, wedding planning, currently celebrating their wedding or have finished! Need some feedback on a recent situation that just happened to me.
So my fiance and I had found this wonderful and dreamy venue, and out chosen date was for Oct 25, 2025 next year. I coordinated a tour which was set for Sat Oct 19, 2024 to check out the place. We already had our hearts l set on it and was going to put down our deposit during the tour. Mind you, all this had been discussed and agreed with by the manager/coordinator for a month basically since the beginning of September already. They knew we were coming, and knew we were bringing our deposit. Going there to see it was for formality sake (also Oct 19th was a date that work best for both myself and my fiance). Manager even told me that Oct 25, 2025 was available. Fast forward to the present (Oct 5, 2024) I get an email just before 11:00pm from the manager stating that Oct 25, 2025 had been booked today... at this point I'm taken back. But please know that although I'm here venting, and some of you may say that "Well the other couple put down a deposit first," it was just how the situation was handled. The manager did not even tell us or even gave us the slightest chance to have nabbed the date. I feel like it was handled unprofessionally and that in some way it could have been conducted differently. Again, I really do understand that the other couple may have gotten it because they put a deposit down earlier, but the manager and I had a agreement as she stated our chosen date was available. I'm just really upset (and that's an understatement). Help, what do I do. I emailed the manager twice only because my emotions were so mixed and I didn't know what to think or say for those few minutes after the managers email. Part of me wants to send an angry email, part of me wants to reason with her. Help. Is it even worth going to see the place anymore know our date was given away? 😭
Edited by WeddingWire

2 Comments

Latest activity by Leandra, on October 18, 2024 at 15:47
  • Leandra
    Featured June 2024 Ontario
    Leandra ·
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    I agree with Hank. Although it’s so sad you lost out on that date at the venue, if you guys love the venue a lot then you’ll have to compromise on your date! Otherwise you’ll have to find another venue if you’re stuck to that date.


    Albeit frustrating, I understand why the manager took the other couples deposit and booked them despite you guys talking about it. They can’t formally book off a date without a deposit and signed contract regardless of what they speak about. It’s sad but from their point of view, what if you guys had showed up to your tour and decided that you actually didn’t like the venue and wanted something else? Then they lost out on your sale and lost out on the sale they declined because they thought they had yours.
    Good luck with the rest of your planning & I hope things go well 🩷
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  • Hank
    Featured September 2021 Ontario
    Hank ·
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    I assume you already know the venue since you seem to have your heart set on it. If that's the case, there's no reason you didn't send the deposit to secure the date when you initially called/emailed them. The venue manager probably thought you were arranging an initial tour to explore options, something the other couple likely have already done and negotiated their package since. It makes sense that the other couple got the date over you.

    It is what it is. If the date is more important to you than the venue, then move on and find something else with the available date. Otherwise, if you're willing to get married on a different but available date at this venue, then you can place the deposit and take your fiance on a tour afterward.

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