Supreme Luxury Event Venue Closed with no money back!

Omg this is horrible!! but wont they fix the HVAC like in few weeks? like why arent they fixing it to get business back up and running?

Oh dear that's terrible! Did you have wedding insurance? It should cover something like that.

I am so sorry to hear that has happened, but glad you have some time to find a new venue. This is added stress you don't need. I do hope everything works out and good luck!

View quoted message Thanks for all your support everyone. It is very unfortunate and it is just bad timing because the venue and overall a lot of positive reviews and the venue looked great. Unfortunately we didn't end up getting wedding insurance (actually never of it, so thanks for bringing that up, Miav!). We will just have to keep on searching for a new venue. Luckily there's still time!

That is awful!! Now im lucky that they covered this kind of thing in my paperwork i signed. It said if anything from transportation shut down to acts of god is to happen i get a full refund. its only if i cancel less then 2 weeks before the date that i have to pay anything (72 hours is full price and i believe 2 weeks is 20%). keep pushing because those deposits aint cheap!

This is awful.. unfortunately, this is the risk with paying deposits. It's security for both the client and the vendor. It just sucks when it ends up being the client that gets left in the dust and out that money.

I highly doubt any venue will get you this money back unless you have some kind of insurance.

It's best to cut your losses and move on and find somewhere else.

Good luck !

I am sorry you are having to deal with this. There are so many unknowns which makes it more frustrating. Good luck in finding a new venue, keep us posted.

I'm very sorry to hear this! Do you perhaps have wedding insurance? I think insurance can cover lost deposits in circumstances like this.. If you don't have it yet I highly recommend getting one to protect yourselves in any future similar situations

View quoted message Yeah that’s difficult, if they are filing for bankruptcy, even if they managed to sell the building, for example, and retain some funds - it all goes through a list of other people they owe money to.

I really hope your deposit wasn’t on the high end and perhaps your future venue can make up the difference somehow.

im so sorry this happened!!

View quoted message I spoke with their rep lawyer and they said they 'do not see the light at the end of the tunnel yet', and encouraged us to keep checking back with them. They may also file for bankruptcy, since they're in a lot of debt. The event manager we were dealing with could no longer be contacted. We also could not reach the owner (not surprised!). So we are stranded. I feel bad for those who've booked with them and see getting married in a few weeks.

Do they not provide any details of when it will be fixed? Perhaps that’s why they are holding the deposit? If they think it will be resolved in time.

If not, I would write a formal letter saying you’d like your deposit back to secure another venue or you will explore your litigation options. If they are going bankrupt though, it will be a more difficult process in getting your money back, if at all.

View quoted message Thank you ladies... Yes I'll need to search for another venue. It's highly unfortunate! But I just can't believe they can do this to their clients :/

That is awful! I’m so sorry you’re dealing with this.

Oh no! I'm so sorry that this happened. How stressful. I hope this gets resolved soon, and you get your deposit back!

Are you in the process of looking for a new venue now?