Photography Nightmare Come True

I am so so sorry to hear this! This is not okay in any level and I would suggest what Natasha said below however at no cost to you. This should be 100% up to her to pay and if she can get photos backk then small refund for what happned

Wow that really sucks!
Im a photographer myself and even though I double back up my cards- I have heard of the camera SD cards malfunctioning. (This has never happened to me). This being said YOU CAN PAY TO RECOVER CARDS. Tell the photographer to look into recovering options. It’s super expensive... but WORTH IT. Even if you pay for it a bit yourself. Good luck!

My heart shattered as I read that. I’m glad she offered you somewhat of a refund, hopefully the amount seemed fair enough. You could always put that money that you received back to go towards another photographer and maybe re-create the shots? Put the dress back on and take photos that way. Even if there’s no photos, everyone still holds the memories in their hearts.

My heart breaks for you Michelle. I hope that you can come to a reasonable agreement, but I know what you mean, those photos can't be replaced

Oh no Michelle, that is awful. Have you had a chance to talk to your photographer yet? Did you decide on what you want as compensation for your loss? You definitely deserve something for this.

So sorry to hear that. Unfortunately most photographers I know of do not use double or backup memory cards. They should invest in doing that...

If you don't mind me asking, who is the photographer?

So heartbreaking! Were any other family members around snatching photos along with the photographer? I find most of the weddings I have been to there is always a family member taking photos beside the photographer on their phone because they like the shots too.

I agree with the others that there should be some recovery software to retrieve the photos. It's happened with work cameras before and our IT department was always able to get them up and going. I've even deleted a photo from the card before and they were able to restore the file. Definitely look into it.

This is heartbreaking. It's possible it can be repaired though. I would get the card from her and find somewhere to bring it and have it looked at.

There are recovery programs that the photographer can look online for and sometimes they are free. Also, I just talked right now to someone who had this happen and he said the photographer can try reformatting the card IN THE CAMERA IN WHICH THE PHOTOS WERE TAKEN and the choice should come up where they are asked if they want to keep the 'old' photos. Good luck!!

Keep your fingers crossed people got some unprofessional pics so at least you'll have that. Reach out to any guests... you never know some candid shots can turn out to be incredible. Everyone has their phones out at weddings. Good luck and I hope that the card can be repaired.

That's is so insane, very sorry this happened to you!!

Sometimes the memory card can be repaired and the photos can be recovered, so I would start there. Ask your photographer if they can take it in to get someone to look at it.

If all else fails, they are willing to give you a partial refund - even though no amount of money can make up for their mistake.

That is devastating, & nothing will be able to compensate this loss. However, I don’t think you should be aiming to get a complete refund, but negotiate something fair if the partial refund seems minor. I’m sure the company feels awful for their error, & never intended it to happen as their reputation is on the line. Hope you can salvage something from the memory card

I am so sorry that this is happened to you. This is one of my nightmares as well. As a photographer by trade (not weddings) I would be frustrated and angry.

You have the full right to ask for a portion of your money back and there should have been a back up card.

I am again so sorry.

Oh my that awful! Can the photographer give you the corrupted card? If it’s a SD cards you sometimes can have them repaired, I’ve done it myself at home. I would still ask for a partial refund as well, fingers crossed they can sort it out for you!

Omg my heart breaks for you.

Ridicoulous!

Professional photographers always have a back up of memory cards and camera if anything to ensure it works even before they start their session. She is offering a partial refund, accept it from her mistake.

its sad to give the news to your mother and the family when they ask about the pictures. Even for yourself to see what could have been of the memories of the day.

Wow. Ridiculous.

I would ask for more of a refund, although I’m not sure if you’ll get more than half.

youre right it’s more emotional than monetary at this point. Did any guests happen to get photos of your photos with family? Maybe you can see if any one else has any?