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Newbie October 2027 Ontario

Jewelry store lost my engagement ring

Christine, on October 17, 2023 at 18:31 Posted in WeddingWire 0 2
I am beyond upset. My fiancé and I went to Square One in Mississauga at the end of August and purchased my engagement ring and matching wedding band at The Bay (I told him I didn’t want him to spend a pile of money on jewelry when we could put that money towards our house). The Bay sent my ring away for sizing and told us it would be ready on October 8th. That date has come and gone. Since then we have called multiple times (no answer or no call backs). When we did get ahold of someone they have told us “call back”, “there’s no record of that purchase,” “the person who sold you the ring, doesn’t work here”. My fiancé has a receipt but they are saying that a ticket number is required and that information isn’t on the receipt. We weren’t given any additional paperwork other than the sale rep’s business card, the model numbers of the rings and a receipt.
I could just cry. Have we been scammed?!


Latest activity by Hank, on October 19, 2023 at 02:33
  • Hank
    Featured September 2021 Ontario
    Hank ·
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    Go to the store and demand to speak to the jewelry department. If you have a receipt, then that's your record of purchase.

    Since it's been less than 3 months, you may be able to perform credit card chargeback but do this quick as the period is usually 90 days.

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  • Mila
    Featured October 2023 Ontario
    Mila ·
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    I have nothing helpful to say, but I am so heartbroken for you! I so hope something is figured out and they can give your ring back. Contact them through every means possible, go in person if it’s an option. I’m so sorry to imagine the amount of hassle this has and will continue to cause. Wishing you the best of luck! Please update if you get any further information.
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