Invitation Disaster!!

View quoted message

They're 20 minutes away from where I live.. but over an hour from my job. Unfortunately, no one has been in the store since before she passed and won't say when they'll be back. We're going to give them a bit more time, and if we don't hear from them we'll unfortunately have to consider our legal remedies.

Omg i remember your previous post about this. i cant believe she died!! im sure the entire store is mourning but i know what you mean your invitations need to go out! is the store close by? can you walk in and speak with them and get your $$???

View quoted message

It's not huge - but we just bought a house... so losing any chunk of money right now for us is devastating... it's just too bad. She was a lovely woman, but this wasn't dealt with appropriately. Her voicemail box has been full - I imagine many customers like myself are quite angry.

Dang, I am so sorry to hear about this nightmare continueing.... hopefully it wasn't that big of a deposit where it will make it hard on the wedding budget?

View quoted message

Oh sorry, I missed that part.

Personally I would definitely try to get that money back. As you said, they should have let the customers know about the situation asap, as well as explain how they will handle all refunds if no one plans on doing them for the person who passed.

View quoted message

We paid in cash - so unfortunately, it's going to be a battle.

This is such a tough situation. I am sorry this is happening

How did you pay? if you paid by Credit Card you can dispute it with your credit card company / bank. I used to work in disputes

View quoted message

I plan on using Vistaprint as well !

View quoted message I used Zazzle for my bridal shower invites and it worked out well! Vistaprint or Zazzle unfortunately don’t have what I’m looking for, so I’ve got to use a stationary vendor.

Vistaprint is amazing!! It took less then a week for our invitations to come in! And such a great price!

View quoted message We might’ve found a new vendor! Just the money back might be an issue - we’re worried the business falls under the estate now which would be frozen. YIKES.

View quoted message I found a new vendor that hopefully will work!! Vistaprint doesn’t carry what I’m looking for unfortunately!

I am sorry for their loss and I also understand your frustration and stress. I would suggest Vistaprint as a possible alternative. It would require some effort on your end (to either use one of their existing designs or purchase and download one from an online seller) but perhaps less stressful.

Oh no!
I guess this explains why she was not providing the same level if service you mom had experienced with her before!
I agree with you, if this was foreseeable she should have communicated better with her current clients.I hope you are able to get it sorted out 9ut with the new vendor quickly and that you get your money back!

View quoted message

As much as I understand the grieving process, I feel there was a lack of communication on their end because had I known earlier, I would've pulled out weeks ago and avoided this. That's why i'm frustrated. Apparently the invitation industry knew she was sick for over a year and she had told everyone last year she wasn't going to take any more orders.

I wouldn't use vista print for the type of invites I want. I've found another company - they're pretty far from where I live but they're cheaper. It makes it a bit easier to write off the deposit if we need to because we're saving. Just such a frustrating day.

That is so frustrating!
Are you set on finding someone local or would you use a site like Vistaprint so you can meet the deadline? You can still personalize them or splurge a bit for some one of a kind touches.
I know it doesn't feel like it but adjusting your timeline by a week or so might not be the end of the world. And those extra days might alleviate stress while you search for someone new. As much as you need the money back it is likely a very stressful time for their relatives as they deal not only with their grief but with all the logistics of refunding any clients your vendor had. I would give them a little leniency.