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Kelsie
Master July 2021 Ontario

How long is too long to wait for a deposit return?

Kelsie, on March 6, 2020 at 12:26 Posted in Before the wedding 0 12

Hello ladies and gents of WW!

Some of you know about my invitation disaster where the woman I was using passed away unexpectedly and I had to quickly find another vendor to do my invites - all turned out well so we were happy, however, we still don't have our cash deposit back from the woman who passed.

March 26 will be two months from the date she passed - we have had almost no communication with her sister who is now "running" things? The company appears to be running on Google it doesn't say its been shut down.

I work in law and know how Estates work so I'm just trying to get my cash back - I'm not trying to wait for the Estate to be wound up to be paid out that's just nuts (and it can take YEARS for this to occur).

Two weeks ago, the sister finally emailed my FH and I saying they hadn't forgotten about us and when our deposit is ready they'll let us know. So we were like great! Its been two weeks and RADIO SILENCE.

My FH followed up this week - no answer.

I feel we've been patient but my patience is wearing thin. We could really use the money as our house closes in May and we're strapped for cash, plus my bridal shower coming up that I'm paying for and of course, the wedding.

We think our next step is going to be writing a demand letter indicating if we don't receive our money by the end of March, we will be pursuing all of our available legal remedies.

Do you think this is too harsh? When would you start to look at your legal remedies? FH is a lawyer so its not a big deal for us to make a claim as we wouldn't have to pay legal fees. We are trying to be patient and understanding about the passing our of vendor but also - its our money, we need it and we did not receive the product.

Any advice?!

12 Comments

Latest activity by Kelsie, on March 18, 2020 at 15:47
  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    We’re still waiting ....her business has no money unfortunately (apparently). The money is coming back from her family’s pocket ....we still wait, with frustration.
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  • Sasha
    Frequent user June 2020 Ontario
    Sasha ·
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    If you haven't heard anything by the end of the month, I would definitely send a demand letter. Don't ever feel bad for doing that! good luck - keep us posted.

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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    Nope lol. Her sister called my FH yesterday and said we'd have it "in a few days" but we've heard that before. I seriously hope they aren't running with our money.

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  • Ashley
    VIP August 2020 Ontario
    Ashley ·
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    Did you get your etransfer???? if not follow up with them!! shouldnt be this long!

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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    We’re supposed to receive an etransfer by tomorrow ...if we don’t we might give them another week and that’s it. So stressful! I just want my money back lol!
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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    RIGHT?! I wish we’d paid by credit card so I could just cancel it through visa but oh well - lesson definitely learned here!
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  • Ashley
    VIP August 2020 Ontario
    Ashley ·
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    I would keep calling them a few more times. Leave emails "further to my voicemails earlier" then i would write them a letter saying if we dont receive $$ back by X date we have no option but legal action.

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  • Veronica
    Super October 2021 Alberta
    Veronica ·
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    Oh good I hope you see it soon! It baffles me that they thought they could just hold onto that money, like uh what?

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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    FH actually took action today and got serious saying we'll show up this weekend to pick it up. She's apparently going to etransfer it to us but if we don't get it... I think we will be telling them we are considering our legal remedies because its crazy!!

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  • Kelsie
    Master July 2021 Ontario
    Kelsie ·
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    Thanks!! FH actually emailed her this morning saying we would pick it up this weekend. She apparently is going to etransfer it to us?

    I just wonder if they would have ever given us our money back if we didn't keep asking... just scary.

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  • Veronica
    Super October 2021 Alberta
    Veronica ·
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    I think you have waited long enough for sure! If you feel generous then give them another two weeks but otherwise I would be moving forward to the next step. Sometimes just using the words legal action, can a light a fire and they will take care of it right?

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  • Amelia
    Master October 2020 New Brunswick
    Amelia ·
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    It's really frustrating that she's acknowledging the money is owed but is then ignoring you. Where the sister reached out two weeks ago I would give them a bit more time, maybe another two weeks before you send the demand letter?


    I totally agree that you shouldn't wait for the Estate to be released, that will take way too long.
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