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Tyanna
Super June 2019 British Columbia

How do you deal with unprofessional vendors?

Tyanna, on September 26, 2018 at 18:50 Posted in Before the wedding 0 10
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Hey everyone,

I posted a while ago about being upset that my photographer cancelled my engagement shoot 2 weeks before it was scheduled with no explanation. My FH and I had both booked the day off and were a little more than upset when we found out it was so she could go party in Vegas for the weekend. I rescheduled for a day where I was able to get the day off again, but it was over a month after the original day and meant that our original plans for photos had to change. I got over that, but was definitely a bit bummed! We had originally planned to hike up a mountain to a beautiful viewpoint on the trail where we got engaged, but since snow happens around the first couple of weeks of September, we ended up planning on a beach photoshoot (still beautiful!) Anyway, we finally got to go out this past Saturday!

Our photographer is very active on social media and picking the right photographer was THE most important part of planning to me. We spent hours trying to decide on the right one, and ultimately chose ours because she is young and fun and loves doing different kinds of shoots. Her photos are all very natural looking and beautiful and I cant get enough of them!

Since we did our shoot, we haven't seen a single photo. (She had promised us a few by sunday, and we are now at wednesday). Her IG account was filled with drunken photos on Saturday, and hangover pictures on Sunday. She has since posted some other photoshoots and edits on her account, but still none of mine. I think the main frustration for me currently is feeling that because our shoot was free (it came with the price of our wedding package), she feels that it is less important than others because she has already received our money and we have already signed the contract.

I should include that I am not against drinking or partying, but there is a certain line between professionalism and owning a business that needs to be addressed.

How do I go about this? Has anyone else had a similar struggle with any of their vendors?

10 Comments

Latest activity by Melissa, on October 2, 2018 at 14:26
  • Melissa
    Frequent user September 2018 Quebec
    Melissa ·
    • Dispute
    Go with your gut and check your contract. Wedding photos are forever so I’d rather lose a deposit than waste money on a photographer who ruins all my wedding photos. My friend’s wedding photos were horrible unfortunately and she’s considering a wedding re-shoot years later. She has printed, framed and posted 0 wedding photos. Her and I went through them one night, I truly felt bad for her.
    • Reply
  • Geneviève
    VIP September 2020 Ontario
    Geneviève ·
    • Dispute

    I'm really sorry this is happening to you. It sounds like the whole thing is in really poor taste and you shouldn't have to proverbially ride your photographer to get services done. You'll definitely need to wait around two weeks for proofs because that would be a reasonable amount of time, even if she told you otherwise at the time.

    If you're really concerned about her lack of professionalism affecting your day, I really recommend looking at your contract. Unless she has a termination clause, you'd have to prove a breach has happened in order to get out of it (i.e. deadlines not met, satisfaction guarantee, etc). Go over it detail by detail and see what your options are. You could definitely voice your discontentment with what you've seen; that might get her to straighten up her act, especially if you want your deposit back for services not-rendered.

    • Reply
  • Samantha
    Curious July 2019 Ontario
    Samantha ·
    • Dispute
    Request your photos and if she doesn’t deliver then demand a portion of your 50% deposit back and or all of it if she’s not going to give you any photos. It’s not fair to your to loose your 50% due to her poor perfessionalisam
    • Reply
  • Julia
    Frequent user June 2019 Alberta
    Julia ·
    • Dispute
    I would look at your contract and see what the possibly of cancelling her services are. I don't think that is very professional or responsible and it doesn't set a good tone for what the wedding will be like. We had our engagement photos included as part of our wedding package and had sneak peaks within hours and the full edited bundle of photos (almost 200) within two weeks
    • Reply
  • Carmela
    Devoted April 2019 Ontario
    Carmela ·
    • Dispute

    I would be very bothered! I would unfollow her on instagram to start. Its only going to bother you that much more. Also, thinking about it, your engagement shoot was not free... essentially you paid for her services when you paid for your wedding photos. After two weeks, I would contact her and politely and firmly, ask to see your photos. I know other friends who received their photos in less than two week from taking them. Also thats a huge deposit, so I would feel no guilt contacting her to see her pictures.

    good luck!!

    • Reply
  • Lisa
    Expert August 2019 Alberta
    Lisa ·
    • Dispute

    Have you tried to send her a lighthearted message? "Hey, we're so excited to see some sneak peaks from our shoot - do you have any you can share with us?" I know you shouldn't have to do that, but maybe give it a shot and see if she responds?

    Hopefully once you see them, you'll love them and feel a sense of relief! (And post some here, of course! Smiley smile

    • Reply
  • Tyanna
    Super June 2019 British Columbia
    Tyanna ·
    • Dispute
    View quoted message
    We've just paid our deposit, which was 50%. The thing is, she promised us these sneak peeks and is usually on it right away! My friends paid her just to do photos of her and her boyfriend, and they literally had a sneak peek within HOURS of finishing their shoot, and did at least one a day of them for almost a week, and she often has posts the same day as her shoots! I'm at such a loss right now! Our deposit to her ate up a lot of our photography budget that I cant necessarily make up, as we are doing a debt free wedding. It's still the most important part for me, so I'm sure I could pick upsome extra shifts and hours at work if needed, but it's not necessarily something I want to have to be worrying about at this point!
    • Reply
  • Tyanna
    Super June 2019 British Columbia
    Tyanna ·
    • Dispute
    View quoted message
    She is not through our venue! She's actually someone that I went to school with for about 10 years. We were never super close, but had many mutual friends and I have been following and in love with her photography for years 😭. I'm at such a loss right now! We have already paid her so much money and dont really have a budget to find someone new, but at the same time I'm afraid I'm going to stress until after the wedding. Our original budget was $2500, but if we were to switch now we could probably only swing a $1700 budget. We were required to put down 50% at the contract signing which of course ate up a lot of that budget. I'm afraid we would have a hard time finding someone on somewhat short notice and someone who would be able to stick to the new budget
    • Reply
  • Tori
    Top October 2019 Manitoba
    Tori ·
    • Dispute

    Was this wedding package like just a photography wedding package or do you mean it was one that was through your venue? Because if it was through the venue then I would go straight over her head and even try and get her fired or at very minimum a differ photographer. If you just mean it was a wedding package that the E-photo's were free then I would take another look at the contract. See if there was anything about deadlines for photo's. If not... I mean my gut is telling me to cut your loses and get somebody more reliable. I'm sorry you're going through all of this Tyanna, but if you are going to get someone who is a flake it's better to know right now and not after the wedding.

    • Reply
  • Brittany
    British Columbia
    Brittany ·
    • Dispute

    Hey Tanya... I totally understand being VERY worried about something like your photographer... It was a big deal for us as well, and we found someone we absolutely LOVE!

    Have you paid her in full? Or just a deposit? If you don't mind me asking, what was your photographer budget?

    My photographer promised sneak peaks... and she had 2 photos THAT NIGHT for us, and 8 photos on her IG in the following day or two... we had 100 engagement photos edited 3 weeks later. If your photographer says she'll do something, and she just doesn't, without explanation? I'd be worried...

    • Reply

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