Bad Vendor Experience

Hi there,


I had a bad experience with some vendors and waited quite some time after the wedding (this month) to write reviews for my vendors for my wedding that took place last August. I had a cooling off period so I could give a level head review. I gave clear positive examples of what went well with the vendor and clear examples of what didn’t. My review was reflective to my experience. I would write a review being that of a good or poor experience. A person choosing a vendor will take it with a grain of salt if they do read the reviews and make their own choice. I don’t think there is anything wrong with honesty.

The vendor stars would be misleading if they have show a great service on their website. Leave the review and low stars as an honest experience to let others know what they have gone wrong if they do stand behind their work.

I too had to hire a videographer after the first one returned half of the deposit because of my husband getting over his head about the cost and the wedding argument. I would leave a bad review for the result of the video provided and the fact he never did return the call 5 years later of lost footage. I wouldn't recommend his services for the cost.

I would speak to them let them know how disappointed you were with their 5-star service. If nothing is done, write a review on their site, and if Wedding wire as them as a vendor also write a review. I feel like some vendors are hit or miss.

If your concerns are legitimate and you have documentation of where they went wrong, I would absolutely talk about it to the vendor. Maybe they won't be confrontational about it and actually see the error they made and will make it right to you.

The same happened to me with our DJ. Five star reviews all around that didn't reflect my experience. I explained what happened, compared it to what we ask for that's documented, showed them video from the wedding that highlights those mistakes, and we were given a make good.